Operations Director, Northeast

Operations Director, Northeast About RightMove RightMove is redefining how value-based musculoskeletal (MSK) care is delivered. Built in partnership with the Hospital for Special Surgery (HSS)—the world leader in MSK health trusted by elite athletes—we’re creating a new standard of coordinated, expert-led care that gets people moving better and faster. We partner with PCPs, Orthopedic specialists, and health plans to deliver high-value, patient-centered MSK care. Our value-based care model includes patient engagement, virtual physical therapy, and care navigation to high-value imaging and specialty partners. Our Mission & Values We’re a high-performing team driven by one mission: to free people to move and thrive. At RightMove, we move fast, collaborate deeply, and deliver with precision. We’re a startup with enterprise-grade rigor—where talented operators, engineers and clinicians challenge conventions to improve patient outcomes. We live our values every day: Perform to Win – We bring our best to deliver measurable results, valuing impact over optics. Be Direct with Respect – We communicate clearly, with honesty and care. Move as One Team – We win together, across roles and functions. Act with Agency – Our teams have high trust and high accountability, with the freedom to own and responsibility to deliver. Choose Optimism – We bring energy and perspective, even when the work is hard. What You’ll Do The Operations Director, Northeast will serve as the leader of RightMove’s unified network and operations function in the Northeast. This role evolves over time: in the first six months, the focus is on building out the provider network from the ground up—recruiting, contracting, and establishing the relationships and infrastructure that will define our presence in the market. From month six onward, the role shifts toward running the market day-to-day—owning operational performance, network management, practice transformation, and patient growth. The Director will partner closely with RightMove’s Regional Medical Director and local market operational leadership to execute on the local network and operating vision. The Day to Day First 6 Months — Building the Provider Network Collaborate a go-to-market network strategy for the Northeast, identifying target providers, practices, and health systems aligned with RightMove’s value-based MSK model Lead provider recruitment and onboarding end to end—prospecting, pitching, negotiating, and closing agreements with independent orthopedic practices, PCP groups, and regional health systems Co-develop the provider contracting strategy in partnership with finance, clinical, and network leadership, shaping risk-based and value-aligned models that align incentives with outcomes, utilization, and patient experience Build deep, trust-based relationships with physician leaders and practice administrators that will anchor RightMove’s presence in the market Stand up the operational infrastructure—workflows, tooling, and team, etc Partner with the Regional Medical Director to define clinical and quality standards across the network Month 6 and Beyond — Running the Market Own and drive the long-term network and operating strategy for the Northeast market, with full accountability for performance, growth, and enterprise value creation Manage day-to-day market operations, including provider performance, patient growth, and operational excellence across the network Lead the evolution toward a high-performing, multi-specialty network, ensuring alignment across orthopedic and adjacent specialty providers where appropriate Drive practice transformation initiatives that improve care coordination, utilization, and patient outcomes internally and across partner practices Act as the voice of the market, translating local insights into enterprise-level strategy, prioritization, and roadmap development Design and scale a durable operating model that supports multi-market growth, cross-specialty coordination, and operational excellence Maintain and deepen long-term strategic provider partnerships, particularly with independent practices and key regional health systems This role requires approximately 50-75% travel within the Northeast market Minimum Qualifications 12+ years of experience in network management, provider strategy, or healthcare services, with a strong focus on value-based care and multi-specialty environments Deep understanding of the Northeastern provider landscape, including orthopedic and adjacent specialty networks Proven experience running market or regional operations in a healthcare services, value-based care, or multi-site provider organization Track record of owning operational P&L, performance metrics, and patient growth in a high-growth environment Experience standing up and scaling operational infrastructure—workflows, tooling, and teams—in a new or early-stage market Bachelor’s degree in Healthcare Administration, Business, Finance, or related field Ability to travel 50-75% within the Northeast market Preferred Qualifications Deep expertise of risk-based provider contracting and incentive alignment over multi-year horizons Demonstrated success building and scaling multi-specialty provider networks Strong track record of developing long-term provider partnerships, including payer-provider collaboration models Experience executing enterprise-level strategy Track record of successful network expansion and optimization, combined with strong negotiation capabilities and relationship management in payer-provider partnerships Experience leading practice transformation or care model implementation across a distributed provider network Demonstrated success driving patient growth and engagement in a value-based or risk-bearing care model Familiarity with operational tooling, data infrastructure, and performance analytics that support multi-market scale About You Executive presence with strong ability to influence physician leadership and senior stakeholders Deep understanding of provider behavior, particularly within independent and multi-specialty practice models Skilled communicator with the ability to align diverse stakeholders around shared goals Operator’s mindset—bias toward action, comfortable owning outcomes and driving cross-functional execution Comfortable operating in ambiguity and building structure where none exists Data-driven approach to managing performance, identifying issues, and prioritizing where to focus