At arenaflex, we're committed to delivering exceptional customer experiences and fostering a culture of growth, innovation, and teamwork. As a valued member of our Operations team, you'll play a vital role in helping us achieve our mission of becoming a trusted and respected resource for our clients. If you're a highly motivated, production-driven, and team-oriented individual with a passion for customer service, we encourage you to apply for this exciting part-time opportunity.
**About arenaflex**
arenaflex is an inbound call center focused on customer service and benefits compliance, serving a diverse pool of clients with over 1000 companies. We're proud to have been recognized as a Great Place to Work twice, reflecting our commitment to creating a positive and inclusive work environment. Our team is dedicated to delivering exceptional customer experiences, and we're seeking like-minded individuals to join our ranks.
**Job Summary**
We're seeking a Part-Time Customer Service Representative to join our Operations team on a remote basis. As a CSR, you'll apply the latest customer service techniques, learn our account management systems, and help improve the customer experience during a challenging time. This is a part-time position working approximately 3-29 hours per week, with flexible scheduling options to accommodate your needs.
**Key Responsibilities**
As a Part-Time Customer Service Representative, you'll be responsible for:
* Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs
* Offering empathy and support to customers during the claim process
* Collecting and documenting all claim details provided by the customer into the claim accurately
* Identifying and resolving customer issues by adhering to clients-specific handling instructions
* Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries
* Demonstrating punctuality and reliability, with flexibility to work extended hours or additional shifts during peak periods or emergency situations
* Adhering to break and lunch schedules to maintain productivity and ensure consistent customer service coverage
* Successfully demonstrating arenaflex's core values:
+ Customer first: fulfills customer needs with compassion
+ Self-motivated: takes initiative and commits to the task at hand
+ Teamwork: promotes unity over self
+ Continuous improvement: strives for daily growth
**Required Skills and Abilities**
To succeed in this role, you'll need:
* Language Skills:
+ Ability to read and interpret documents such as police and accident reports
+ Ability to write routine correspondence and detailed accident descriptions
+ Ability to project a confident, clear, and professional telephone presence
+ Ability to provide feedback verbally and written in a positive, professional manner
* Bi-lingual in Spanish Preferred
* Computer Skills:
+ Knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel
+ Ability to type at least 40wpm
**Education and Experience**
* High School Diploma or general education degree (GED) required
* 1-2 years of quality assurance experience preferred
**Network Requirements**
* Upon hire, a Speed Test must be run from the computer you'll be working from (www.speedtest.net)
* Ethernet connection is not required, but strongly recommended
* Must be on a private network, not allowed to work in public locations
* No VPNs are allowed, as logins must happen in the US
**Benefits and Compensation**
As a valued member of our team, you'll enjoy:
* Competitive compensation
* 20+ hours per week
* Ancillary Benefits: Eligible 1st day of month following 60 days of employment
+ Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
* Less than 20 hours per week
+ Ancillary Benefits: Eligible 1st day of month following 60 days of employment
+ Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
* 401K: Eligible after 6 months of employment
* PTO: Eligible after 90 days of employment
* Employee Assistance Program
**Why Join arenaflex?**
At arenaflex, we're committed to creating a positive and inclusive work environment that fosters growth, innovation, and teamwork. As a Part-Time Customer Service Representative, you'll have the opportunity to:
* Work remotely from the comfort of your own home office
* Enjoy flexible scheduling options to accommodate your needs
* Develop your skills and knowledge in customer service and account management
* Contribute to a dynamic and growing organization
* Enjoy competitive compensation and benefits
**How to Apply**
If you're a motivated, production-driven, and team-oriented individual with a passion for customer service, we encourage you to apply for this exciting part-time opportunity. Please visit our website to register as a candidate and submit your application.
Apply Now!
We look forward to welcoming you to our team!
Apply for this job