At arenaflex, we're committed to making a positive impact on our communities, and we're seeking a talented Part-Time Customer Service Representative to join our Spotted Lanternfly Response Team. As a key member of our team, you'll play a vital role in serving our diverse stakeholders, providing exceptional customer service, and helping to mitigate the economic impact of the invasive Spotted Lanternfly.
**About arenaflex**
arenaflex is a world-renowned institution dedicated to advancing knowledge and making a positive impact on our communities. With a rich history as Pennsylvania's sole land-grant institution, we've built a reputation for excellence in teaching, research, and engagement. Our 24 campuses are home to over 100,000 students and 40,000 faculty and staff, all united by a shared passion for service and a commitment to making a difference.
**The Spotted Lanternfly Response Team**
Our Spotted Lanternfly Response Team is a critical component of arenaflex's efforts to combat the invasive Spotted Lanternfly. As a Part-Time Customer Service Representative, you'll be the first point of contact for external stakeholders seeking information and resources on the Spotted Lanternfly. You'll work closely with our team to provide exceptional customer service, respond to inquiries, and refer complex issues to our experts.
**Key Responsibilities**
As a Part-Time Customer Service Representative, you'll be responsible for:
* Maintaining the overall operation and professional image of the customer-focused call center
* Serving as the first-line point of contact for external stakeholders interested in reporting a Spotted Lanternfly sighting and/or seeking additional information and resources
* Responding and referring customer questions and/or needs, providing appropriate responses/services for the situation, and referring to other departments/unit(s) when necessary
* Corresponding with a diverse customer base by phone, video conference, email, or regular mail
* Investigating unusual situations or concerns and assisting in problem resolution
* Operating various equipment and computer systems, including proficiency with Microsoft Word and Excel
* Assisting with required reporting with the College SLF team, Pennsylvania Department of Agriculture, and/or United States Department of Agriculture
* Ensuring the quality of all call center services
**Essential Qualifications**
To be successful in this role, you'll need:
* Excellent verbal and written communication skills in English, with a strong preference for proficiency in Spanish
* Excellent interpersonal skills, with the ability to build effective working relationships with colleagues and clientele
* Ability to work as an active member of a team, with a strong sense of urgency to meet the expectations of concerned citizens
* Ability to engage with diverse populations, meeting audience needs through the call center and referencing additional resources, including faculty, extension educators, and online tools (fact sheets, LearnNow videos, and short courses)
* Ability to develop working-level knowledge of the Spotted Lanternfly and its impact on the community
**Preferred Qualifications**
While not required, we're looking for candidates with:
* Customer service, call center, sales, client management, information technology, and/or an understanding of basic entomology experience
* Familiarity with Microsoft Office and other software applications
* Experience working in a fast-paced, dynamic environment
* Ability to work independently and as part of a team
**Career Growth Opportunities and Learning Benefits**
As a Part-Time Customer Service Representative at arenaflex, you'll have access to:
* Ongoing training and professional development opportunities to enhance your skills and knowledge
* Opportunities for career growth and advancement within the organization
* A dynamic and supportive work environment that values collaboration and teamwork
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off
**Work Environment and Company Culture**
Our Spotted Lanternfly Response Team operates in a fast-paced, dynamic environment that requires flexibility and adaptability. As a Part-Time Customer Service Representative, you'll work closely with our team to provide exceptional customer service and support our stakeholders. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Hourly wage
* Opportunities for overtime pay
* Comprehensive benefits package, including health insurance, retirement savings, and paid time off
* Access to our state-of-the-art facilities and resources
* Professional development opportunities and training
**How to Apply**
If you're passionate about customer service, committed to making a positive impact, and eager to join our Spotted Lanternfly Response Team, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our online application portal.
**Equal Employment Opportunity**
arenaflex is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
**Accommodations for Impairments or Disabilities**
If you're unable to use our online application process due to an impairment or disability, please contact us at 814-865-1473.
**Penn State Policies**
arenaflex is committed to advancing diversity, equity, inclusion, and sustainability in all of its forms. We value inclusion as a core strength and an essential element of our public service mission.
**Copyright Information**
arenaflex is a registered trademark of The Pennsylvania State University.
**Hotlines**
For more information about our Spotted Lanternfly Response Team, please contact us at [insert contact information].
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