Company: Washtenaw Community College
Job description: Posting Details (Default Section)Posting Number: 0603584
Position Title: Part time Faculty Online Support
Position is: Part Time
Position Type: Staff Position (Full Time/Part Time)
Department/Ofc.: Distance Learning
Position Description:Why Join WCC?
- A welcoming environment for our students, faculty & staff
- WCC tuition waiver of 3 credit hours per semester
- Retirement options and flexible schedules available
- Great Discounts at WCC's Health & Fitness Center, Barnes & Noble Bookstore and more!
- Check out our Part Time Benefits
- Scheduled and drop-in faculty and student support for:
- LMS instructional and technical needs.
- Other 3rd party instructional technology tools associated with the LMS
- Resolve Tier II LMS tickets with expedited solutions while meeting WCC's service level agreements accordingly.
- Increase skills competencies, as assigned, in the areas pertaining to the use of LMS and 3rd party instructional software and design tools.
- Work collaboratively with the Faculty Online Support team for solution implementation, task coverage and completion
- Communicate regular updates to the Director, Online Technologies indicating volume, trends and opportunities for software issues or training opportunities.
- Assist with Online Learning semester operations
- Conduct and support accessibility reviews for best practices of ADA, Universal Design for Learning (UDL) and/or WCAG compliance standards.
- Provide support for management and maintenance of LMS course sites.
- Proficient use of helpdesk software, including the ability to look up hardware, software, and user information in helping resolve issues.
- Work collaboratively with the WCC instructional designers, video specialists, and media specialists to efficiently resolve online course problems
- Communicate effectively and efficiently with all tiers of help/support staff
- Attend team, departmental and division meetings
- Regular attendance on campus is required for this position.
- Other duties as assigned.
This position will work varying hours 20-25 hours per week-, morning, day, evening and/or weekend hours. May be asked to cover other shifts,
Minimum Qualifications:Minimum Required Knowledge, Skills and Abilities:
- Associates Degree or higher and two (2) years' experience working with a technology platform (i.e. LMS), OR equivalent combination of education and technology experience.
- Intermediate skills in MS Office.
- Help desk experience and/or customer service/training experience combination.
- Effective communication and customer service skills.
- Active listening competencies.
- Ability to learn new software tools and higher-education instructional language.
- Ability to work with autonomy, and within a team unit.
- Ability to work varying hours 20-25 hours per week-, morning, day, evening and/or weekend hours.
- Experience directly supporting higher education faculty.
- Learning Management System (LMS) experience.
Closing Date:
Open Until Filled Yes
Special Instructions to Applicants:Our college strives to make a positive difference in people's lives through accessible and excellent educational programs and services.Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.Washtenaw Community College is an Equal Opportunity Employer.
Salary/Hourly Rate: $21.41
Salary Comments:2024-2025 Academic Year
Expected salary: $21.41 per hour
Location: Michigan
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