Join the arenaflex team as a Part Time - Outlet Customer Service Associate in Bridgeton, MO, and become an integral part of delivering exceptional customer experiences in a fast-paced retail environment. As a key member of our Outlet team, you will be responsible for providing top-notch customer service, ensuring a seamless shopping experience, and driving sales growth. If you're passionate about delivering outstanding customer service, working in a dynamic team environment, and growing your career in retail, we encourage you to apply.
**About arenaflex**
arenaflex is a leading home improvement retailer dedicated to helping customers improve their lives through home repair, maintenance, and improvement. With a commitment to quality, value, and customer satisfaction, we strive to be the go-to destination for all home improvement needs. Our Outlet stores offer a wide range of products at discounted prices, making it easier for customers to find the best deals on the items they need.
**Key Responsibilities**
As a Part Time - Outlet Customer Service Associate, you will be responsible for:
* Providing exceptional customer service through daily execution of arenaflex Outlet's customer service standards
* Seeking out customers to understand their needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise
* Listening to and responding knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
* Demonstrating sincere appreciation to customers and communicating information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to arenaflex Outlet programs
* Providing prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance
* Writing customer contracts and invoices for equipment rental
* Cross-functionally training in other areas of the Outlet to help deliver the best customer service
* Generating leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs
* In-stock management, including using store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information
* Down stocking merchandise by looking for empty areas on shelves and replenishing supplies
* Preparing merchandise in department of responsibility based on customer requirements/specifications
* Clean and Safe Stores, including monitoring merchandise entering and leaving the store entrances and exits, detecting common signs of shoplifting, theft, and other security risks, and ensuring compliance with housekeeping standards and programs
* Maintaining a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
* Operating store equipment as needed, depending on one's specific role and department
* In addition to the above responsibilities, this individual is held accountable for other duties as assigned
**Additional Responsibilities Specific to arenaflex Outlet**
* Providing exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions
* Assisting Pro customers to find product by walking the customer to the correct aisle and bay
* Assisting Pro customers with loading product in the aisle and then into their vehicles to provide a faster “in and out” shopping experience
* Understanding Pro Loyalty, Pro Credit, MSH, Volume Savings, and Pro Delivery programs and using the SMART phone and sales terminal to enroll customers into these beneficial programs
* Using the point-of-sale terminals to process walk-up, phone, email, and online orders, and calling vendors to verify product availability and cost as needed
* Helping customers have a positive shopping experience by neatly displaying up-to-date and accurate pricing and signage
* Using cash register to process sales transactions according to company guidelines
* Delivering excellent customer service during the checkout process by ensuring the customer is satisfied and encouraged to come back to arenaflex Outlets
**Additional Responsibilities Specific to the Outlet Department**
* Completing freight and merchandising fulfillments, physically moving stock as it is delivered, scheduling shipments when necessary, and checking the quality and accuracy of orders
* Processing returns to the Distribution Centers and appropriately disposing/returning items
* Coordinating and supporting deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries
* Inspecting merchandise prior to loading and delivery, preparing merchandise and loads for delivery, supporting planned delivery routes, verifying invoices against items loaded, and assisting with product connections or returns
* Inspecting and cleaning interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed)
* Keeping staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixing equipment and facilities, and performing preventative maintenance
**Essential and Preferred Qualifications**
* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
* 1-2 years of retail experience, preferably in a customer-facing role
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Strong problem-solving and conflict resolution skills
* Ability to lift up to 50 pounds and stand for long periods
* Availability to work a flexible schedule, including evenings, weekends, and holidays
**Skills and Competencies**
* Strong customer service skills, with a focus on delivering exceptional experiences
* Ability to work effectively in a team environment and collaborate with colleagues
* Strong communication and interpersonal skills, with the ability to interact with customers and employees at all levels
* Ability to adapt to changing situations and priorities, with a focus on delivering results
* Strong problem-solving and conflict resolution skills, with the ability to think critically and make sound decisions
* Ability to lift up to 50 pounds and stand for long periods, with a focus on maintaining a safe and healthy work environment
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a comprehensive training program, including on-the-job training, classroom training, and online learning opportunities
* Opportunities for career growth and advancement, with a focus on developing skills and competencies in customer service, sales, and leadership
* Access to a range of benefits, including health insurance, 401(k) matching, and paid time off
* A dynamic and supportive work environment, with a focus on teamwork and collaboration
**Work Environment and Company Culture**
* arenaflex is committed to creating a positive and inclusive work environment, with a focus on diversity, equity, and inclusion
* Our Outlet stores are fast-paced and dynamic, with a focus on delivering exceptional customer experiences
* We offer a range of benefits and perks, including health insurance, 401(k) matching, and paid time off
* Our team is passionate about delivering outstanding customer service and driving sales growth, with a focus on teamwork and collaboration
**Compensation, Perks, and Benefits**
* Competitive hourly rate, with opportunities for overtime and bonuses
* Comprehensive benefits package, including health insurance, 401(k) matching, and paid time off
* Access to a range of perks, including employee discounts, free meals, and on-site fitness classes
* Opportunities for career growth and advancement, with a focus on developing skills and competencies in customer service, sales, and leadership
**How to Apply**
If you're passionate about delivering exceptional customer service, working in a dynamic team environment, and growing your career in retail, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
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