**Join the arenaflex Team and Deliver Exceptional Customer Experiences**
Are you passionate about providing top-notch customer service and creating memorable shopping experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our arenaflex Outlet team as a Part-Time Outlet Customer Service Associate in Westchester, FL.
**About arenaflex**
arenaflex is a leading home improvement retailer dedicated to helping customers improve their lives through quality products and exceptional customer service. Our commitment to innovation, community involvement, and employee development has earned us a reputation as a trusted partner in the communities we serve. As a part of our team, you'll be part of a dynamic organization that values diversity, inclusion, and growth.
**Key Responsibilities**
As a Part-Time Outlet Customer Service Associate, you'll play a critical role in delivering exceptional customer experiences and driving sales growth in our Outlet store. Your responsibilities will include:
* Providing SMART customer service at all times through daily execution of arenaflex Outlet standards
* Seeking out customers to understand their needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise
* Listening to and responding knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
* Demonstrating sincere appreciation to customers and communicating information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to arenaflex Outlet programs
* Providing prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance
* Writing customer contracts and invoices for equipment rental
* Cross-functionally training in other areas of the Outlet to help deliver the best customer service
* Generating leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs
* In-stock and using store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information
* Down stocking merchandise by looking for empty areas on shelves and replenishing supplies
* Preparing merchandise in department of responsibility based on customer requirements/specifications
* Clean and Safe Stores
* Monitoring merchandise entering and leaving the store entrances and exits and assisting customers or associates who trigger the alarm
* Detecting common signs of shoplifting, theft, and other security risks, and promptly communicating them to management and/or Asset Protection
* Ensuring compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
* Maintaining a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
* Adhering to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
* Operating store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler)
* Providing exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions
* Assisting Pro customers to find product by walking the customer to the correct aisle and bay
* Assists Pro customers with loading product in the aisle and then into their vehicles to provide a faster “in and out” shopping experience
* Understanding Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Uses the SMART phone and sales terminal to enroll customers into these beneficial programs
* Uses the point-of-sale terminals to process walk up, phone, email, and online orders. Calls vendors to verify product availability and cost as needed
* Completing freight and merchandising fulfillments, physically moves stock as it is delivered, schedules shipments when necessary, and checks the quality and accuracy of orders
* Processes returns to the Distribution Centers and appropriately disposes/returns items
* Coordinates and supports deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries
* Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns
* Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed)
* Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance
**Essential Qualifications**
* High school diploma or equivalent required
* 1-2 years of customer service experience in a retail or similar environment
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced, dynamic environment
* Strong problem-solving and conflict resolution skills
* Ability to lift up to 50 pounds and stand for long periods
* Availability to work a flexible schedule, including weekends and holidays
**Preferred Qualifications**
* Previous experience in a home improvement or retail environment
* Knowledge of arenaflex products and services
* Bilingual or multilingual skills
* Experience with point-of-sale systems and inventory management software
**Skills and Competencies**
* Strong customer service skills, with a focus on delivering exceptional experiences
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced, dynamic environment
* Strong problem-solving and conflict resolution skills
* Ability to lift up to 50 pounds and stand for long periods
* Strong attention to detail and organizational skills
* Ability to work independently and as part of a team
* Strong analytical and critical thinking skills
* Ability to adapt to changing priorities and deadlines
**Career Growth Opportunities and Learning Benefits**
As a Part-Time Outlet Customer Service Associate, you'll have opportunities to develop your skills and advance your career within arenaflex. Our comprehensive training programs will help you:
* Develop strong customer service skills and knowledge of arenaflex products and services
* Improve your communication and interpersonal skills
* Enhance your problem-solving and conflict resolution skills
* Learn about our company culture and values
* Participate in ongoing training and development programs to stay up-to-date on industry trends and best practices
**Work Environment and Company Culture**
arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our Outlet store is a dynamic and fast-paced environment where you'll have the opportunity to work with a diverse team of associates. We offer a range of benefits and perks, including:
* Competitive hourly rate
* Opportunities for advancement and career growth
* Comprehensive training and development programs
* Discounts on arenaflex products and services
* Access to our employee assistance program
* Recognition and rewards for outstanding performance
**Compensation, Perks, and Benefits**
* Competitive hourly rate
* Opportunities for advancement and career growth
* Comprehensive training and development programs
* Discounts on arenaflex products and services
* Access to our employee assistance program
* Recognition and rewards for outstanding performance
**How to Apply**
If you're passionate about delivering exceptional customer experiences and creating memorable shopping experiences, we invite you to apply for the Part-Time Outlet Customer Service Associate role at arenaflex Outlet in Westchester, FL. Please submit your application, including your resume and a cover letter, to our online application portal.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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