Are you a dreamer, innovator, thinker and a do-er who believes in contributing to something that makes difference?
Pursue your passion. Join PMI.
How You’ll Make a Difference
You will support the day-to-day operations that drive partner onboarding, account support, order processing, billing coordination, and documentation management across the partner ecosystem. This role is well suited for a highly organized operations professional with experience supporting partner programs, customer support workflows, CRM systems, and cross-functional process improvement. The ideal candidate is detail-oriented, responsive, and able to manage high-volume operational tasks while maintaining strong communication with internal stakeholders and external partners.
What You’ll Bring to the Role
- Associate degree or equivalent work experience in business administration, operations, customer support, or a related field
- Experience in partner operations, onboarding support, administrative operations, or similar coordination-focused roles
- Strong organizational skills with the ability to manage multiple operational tasks in a fast-paced environment
- Proficiency with CRM systems, Microsoft Office, SharePoint, and operational tools used for documentation, tracking, and workflow management
- Strong written and verbal communication skills with an emphasis on responsiveness, clarity, and stakeholder support
- Detail-oriented and process-minded, with experience identifying service gaps, improving workflows, and maintaining accurate documentation
Key Responsibilities:
• Partner and Account Support:
Serve as a key operational point of contact for partners by resolving account issues, responding to inquiries, and supporting day-to-day partner needs with accuracy and professionalism.
• Onboarding Coordination:
Support onboarding activities for new partners, including responding to platform and process questions, coordinating documentation, and assisting with training and orientation efforts.
• Order and Billing Operations:
Process partner orders in CRM systems, coordinate with Finance on payments and invoice corrections, and help resolve billing discrepancies to support smooth partner operations.
• Documentation and Process Support:
Create, maintain, and improve operational documentation such as process guides, FAQs, forms, and internal reference materials to support consistency and reduce repeat issues.
• Cross-Functional Coordination:
Collaborate with teams such as Customer Care, Finance, Compliance, CRM, and Sales Operations to troubleshoot operational issues, improve workflows, and support a positive partner experience.
What you can expect from us
We value and nurture an environment of inclusivity and diversity, and a culture of communication and collaboration. Your health, safety and well-being come first, and we believe that you should have time for your work, but you should also have time for you..
Join us and you’ll get:
- an excellent total package, with compensation and benefits based upon your geographic location.
- skill development opportunities, to help you grow now and into the future.
- access to a global network, to enrich your professional experience.
- flexible options to help balance work time and your time
- award and bonus opportunities.
The salary offer will be based on several factors, including the candidate’s demonstrated skills, qualifications and relevant experience.
Let’s help make the world work better for everyone. Apply today!
Project Management Institute, Inc. is committed to providing equal employment opportunities without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law.
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