Description
LifeStation helps protect and support individuals across the United States through solutions designed to promote safety, independence, and peace of mind. Our partners rely on us to deliver dependable service, responsive support, and a seamless experience for the members and communities they serve. If you are passionate about helping others, building strong partner relationships, and improving the client experience in healthcare and community-based programs, we would love to hear from you.
LifeStation is seeking a Remote Partner Success Specialist to support and grow relationships with healthcare, Medicaid, managed care, and community-based partners. This role is ideal for someone who has experience working with care managers, case management teams, provider networks, or health plan partners and understands the importance of responsive, compassionate, and detail-oriented client support.
As a Partner Success Specialist, you will serve as a key point of contact for LifeStation’s partners, helping them deliver exceptional service to their members. You will work closely with internal Account Management, Client Operations, Claims, Customer Service, and support teams to ensure partner needs are addressed quickly, accurately, and thoughtfully.
This is a great opportunity for someone who is passionate about helping others, building trusted relationships, solving problems, and supporting programs that improve safety, independence, and quality of life for individuals across the country.
What You Will Be Doing
Serve as a primary point of contact for assigned healthcare, managed care, Medicaid, LTSS, HCBS, and community-based partners
Build strong, trusted relationships with client contacts, including care managers, case managers, care coordinators, provider relations teams, and program leaders
Support partners in their goal of delivering exceptional care and service to their members
Communicate directly with clients through email, phone, and virtual meetings
Coordinate with internal teams to resolve client questions, service issues, claims-related inquiries, and operational escalations
Monitor and review client escalations to ensure timely resolution and identify recurring trends or process improvement opportunities
Assist with new partner onboarding, helping clients understand LifeStation processes, reporting, workflows, and support channels
Provide timely data, reports, and account insights to help clients measure program success
Partner with Account Management and Client Operations to support client satisfaction, retention, and growth
Maintain accurate documentation of client communications, issues, follow-ups, and resolutions
Bring a service-oriented mindset to every client interaction
Who You Are
You are a relationship-builder who enjoys helping clients succeed. You are comfortable working with healthcare partners, care coordination teams, or service organizations and can communicate clearly with both internal teams and external stakeholders.
You may be a strong fit if you have experience in one or more of the following areas:
Client success or account coordination
Healthcare customer support
Medicaid managed care operations
Care management or case management support
LTSS, HCBS, waiver, or community-based care programs
Provider relations or partner operations
Member services, care coordination, or healthcare program support
Ideal Background
Medicaid Managed Care Organizations
Long-Term Services and Supports programs
Home and Community-Based Services programs
Area Agencies on Aging
Aging and Disability Resource Centers
County or state health and human services programs
Care management, case management, or care coordination teams
Provider networks, vendor partners, or healthcare service organizations
Experience working with health plans, government programs, provider organizations, or community-based partners
Prior experience supporting complex healthcare populations, older adults, individuals with disabilities, or caregivers
Experience with CRM systems, partner portals, reporting tools, client documentation, or support ticketing systems
Requirements
3+ years of experience in customer service, client success, account management, healthcare operations, care coordination, or a related field
Strong verbal and written communication skills
Ability to build and maintain meaningful relationships with clients, partners, and internal teams
Strong problem-solving skills and comfort managing escalations
Highly organized, detail-oriented, and able to manage multiple priorities
Comfortable working in a fast-paced, dynamic environment
Collaborative team player with a genuine desire to help others
Ability to understand client workflows, identify needs, and coordinate solutions across teams
Bachelor’s degree preferred
Preferred Qualifications
Experience supporting Medicaid, Medicare Advantage, managed care, LTSS, HCBS, waiver, aging, disability, or community-based care programs
Familiarity with care management workflows, provider portals, service authorizations, member support, or healthcare reporting
Experience working with health plans, government programs, provider organizations, or community-based partners
Prior experience supporting complex healthcare populations, older adults, individuals with disabilities, or caregivers
Experience with CRM systems, partner portals, reporting tools, client documentation, or support ticketing systems
Benefits:
Opportunity to grow with an experienced and collaborative team
Entrepreneurial work environment with the freedom to get things done
High-visibility role with opportunities for career growth
Meaningful work supporting safety, independence, and quality of life
Excellent location close to highways and public transportation
Comprehensive insurance coverage
401(k) retirement savings plan with employer match
Company-paid life insurance
LifeStation is an equal opportunity employer and do not discriminate on the basis of an individual’s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status, or other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.