Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.
We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
About the Role:
We are hiring a Platform Product Manager to own and evolve foundational platform capabilities, starting with Identity and Access Management, or IAM. This role sits at the center of how our enterprise AI platform scales: who can access what, how systems integrate, and how customers operate securely and reliably across complex environments.
This is a great role for someone who is technically fluent, highly proactive, and excited to take real ownership of an important product area. You do not need to be an IAM expert on day one, but you should be comfortable digging into technical systems, partnering closely with engineering, asking sharp questions, and making clear product decisions in ambiguous areas.
You’ll work closely with engineering, security, customer-facing teams, and other Product Managers to define, prioritize, and deliver capabilities that support both AI agents and human workflows. Over time, this role may expand into additional shared platform capabilities.
What You’ll Do:
Own and drive foundational platform capabilities, starting with IAM, including authentication, authorization, user management, access control models, and auditability
Define the roadmap and backlog for your product area, balancing customer needs, enterprise readiness, and long-term platform direction
Partner closely with engineering and security to make product decisions, evaluate tradeoffs, and drive execution
Work with Solution Architects and implementation teams to ensure platform capabilities are practical to deploy, integrate, and operate in real customer environments
Support integrations with enterprise systems used for access control and provisioning, such as HRIS, CCaaS, ITSM, and identity providers
Bring structure to ambiguous problems, proactively drive decisions, and keep work moving across multiple parallel workstreams
Help customer-facing teams understand how platform capabilities work, including configuration, rollout, and operational guidance
Contribute to the evolution of shared platform capabilities beyond IAM as priorities emerge
What We’re Looking For:
3+ years of experience in product management or a technical / technical-adjacent role, such as software engineering, solutions architecture, technical program management, implementation, or similar
Strong technical fluency: you’re comfortable discussing APIs, system behavior, architecture, technical tradeoffs, and implementation details with engineering teams
Strong product judgment and the ability to make clear decisions in ambiguous, systems-level problem spaces
High ownership, strong follow-through, and a bias toward action
Ability to work effectively across engineering, security, customer-facing, and implementation teams
Bonus Points:
Experience with identity, access, or permissions systems, such as IAM, RBAC, authentication flows, SSO, SCIM, or provisioning
Prior hands-on engineering experience or experience working deeply with technical systems
Experience with platform, infrastructure, developer-facing, enterprise SaaS, or other technically complex products
Familiarity with enterprise security or audit concepts, such as least privilege, audit logs, access governance, or compliance workflows
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees
Compensation at Cresta
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
Salary Range: $130,000–$190,000 & Offers Equity
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to
[email protected]