About the position
The Product Manager at Synacor will lead the growth of cloud-based email managed services, focusing on product strategy, service enhancement, and market alignment. This role requires a strategic mindset to develop and execute a vision for the product suite, ensuring it meets evolving market needs and drives revenue growth.
Responsibilities
• Develop and execute a strategic vision for cloud-based email managed services.
• Define and maintain product roadmap in alignment with business goals and market trends.
• Identify and address opportunities through market feedback and competitive analysis.
• Work with engineering to deliver new features & enhancements on time and within budget.
• Prioritize product backlog and work with Agile teams to ensure successful sprints and releases.
• Define product requirements, user stories, and acceptance criteria.
• Own the P&L for the product suite & manage revenue, capex, opex & margin targets.
• Define pricing & packaging for the product suite and discount delegation processes.
• Own mid-term forecasting & market-sizing for the product suite.
• Engage with customers/partners to understand needs and translate them into product features.
• Analyze market trends, industry shifts, and emerging technologies to inform strategic decisions.
• Serve as the product champion in customer meetings, industry events, and webinars.
• Work with marketing to develop go-to-market strategies, product positioning, and launch plans.
• Collaborate with sales to drive product adoption and revenue growth.
• Partner with customer support to ensure excellent service and timely resolution of issues.
Requirements
• 10+ years of product management experience, with at least 3 years in cloud-based services or email solutions.
• Bachelor's degree in Computer Science or related fields (MBA preferred).
• Proven track record of managing & growing complex managed services offerings.
• Strong understanding of cloud computing concepts (IaaS, PaaS, SaaS) and knowledge of cloud platforms such as OCI, AWS, Azure, or Google Cloud.
• Strong understanding of cloud technologies, email protocols (SMTP, IMAP, POP).
• Familiarity with managed service environments and SLAs.
• Excellent analytical and problem-solving skills, with a customer-centric mindset.
• Proven ability to work cross-functionally in a fast-paced, agile environment.
• Strong communication and presentation skills, with the ability to convey complex ideas to technical and non-technical stakeholders.
Nice-to-haves
• Experience managing P&L targets for small to medium sized product portfolios (>$10M ARR).
• Experience in areas like Identity & Access Management, cloud operational metrics.
• Hands-on experience optimizing cloud services for cost, reliability & performance.
• Experience working with globally distributed engineering and support teams.
Benefits
• Competitive compensation
• Professional growth opportunities
• Fully remote work environment
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