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Posted May 27, 2026

Project Manager, Global Customer Care (Hybrid) at careerzynith

**Unlock Your Potential as a Project Manager at careerzynith** Are you a seasoned project manager with a passion for delivering exceptional results in a dynamic and fast-paced environment? Do you have a proven track record of leading cross-functional teams and managing multiple projects simultaneously? If so, we invite you to join careerzynith as a Project Manager, Global Customer Care (Hybrid). **About careerzynith** careerzynith is a leading organization in the industry, dedicated to providing innovative solutions and exceptional customer care. Our team of experts is passionate about delivering high-quality products and services that exceed our customers' expectations. As a Project Manager at careerzynith, you will play a critical role in driving our business forward and contributing to our mission of excellence. **Job Summary** As a Project Manager, Global Customer Care (Hybrid), you will be responsible for leading various projects, including operational, commercial, and new product development, within the Instruments Division - Global Customer Care organization. This is a hybrid position, allowing you to work from home two days per week. You will be part of a dynamic team that values collaboration, innovation, and customer satisfaction. **Key Responsibilities** * Lead the team in the development of the project charter and management plan, ensuring effective project execution and delivery. * Direct, manage, monitor, and control projects, evaluating tradeoffs within the project and making informed decisions. * Meet with project stakeholders to understand and refine project scope, review with manager for approval, and create detailed Work Breakdown Structure. * Develop and manage the detailed project Gantt chart, analyzing critical path and major workstreams to ensure timely completion. * Collaborate with supervisor and/or project PM to establish sub-project budget, monitor and maintain costs within budget. * Develop a risk management plan for the project, identifying, analyzing, and understanding project risks, and developing and monitoring a risk response plan. * Estimate, acquire, and assign project team resources, defining the role, responsibility, and deliverables for each team member. * Develop a Stakeholder management plan for the project, based on the identification, analysis, and understanding of Stakeholder expectations. * Develop and Execute the communications management plan for project team and the needs of key stakeholders. * Manage multiple (8+) projects simultaneously, depending on complexity, and prioritize tasks/schedules accordingly. * Manage a cross-functional team aiming to complete projects and achieve objectives. * Serve as the PMO project lifecycle expert on the team, owning project planning and replanning, assigning tasks, and managing the schedule to ensure deadlines are met. * Perform project status reporting and exercise good judgment when escalating project and operational risks. * Leverage PM tools to manage open action, risks, key decisions, and lessons learned. * Actively engaged in improving PMO processes, knowledge platforms, and culture. * Build strong relationships with project team members, stakeholders, and leadership. * Foster and maintain a positive project team environment. * Demonstrate ability to learn quickly and adapt to a changing environment. **What You Need** * Bachelor's Degree required * 4+ years of project management-related work experience required * Demonstrated experience managing or leading projects of varying complexity through the full project lifecycle. * Experience with project management tools such as Microsoft Project, Smartsheet or other tools highly preferred * Certification in Project Management, CAPM or PMP preferred * Utilization of agile and/or waterfall planning methodology preferred * Knowledge of materials and manufacturing processes for product design preferred * Lead projects for medical devices or regulated industries preferred **What We Offer** * Competitive salary and benefits package * Opportunity to work in a dynamic and fast-paced environment * Collaborative and supportive team culture * Professional development and growth opportunities * Flexible work arrangement (hybrid remote work) * Recognition and rewards for outstanding performance * Access to cutting-edge technology and tools * Comprehensive training and onboarding program **How to Apply** If you are a motivated and experienced project manager looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Note** careerzynith is a leading organization in the industry, and this job posting is an opportunity to join our team. Please note that the company name has been replaced with "careerzynith" to maintain confidentiality.