Project Manager (Remote)

GovCIO is seeking a Project Manager to deliver customer-focused for a large and continually expanding federal program providing 24x7x365 Service Desk Operations Support. Responsibilities include working with program and operations leadership, account management, help desk engineers, and the customer to design and implement the full lifecycle of new requirements towards the overall program. You will contribute to a noble cause serving healthcare professionals’ and patients’ needs in a rapidly moving healthcare IT field.   The Project Manager will be capable of moving multiple initiatives forward productively in a dynamic and uncertain environment. This includes providing day to day project management by coordinating and aligning efforts across internal and external teams and stakeholders. In this role, you will drive the vision, define requirements, and take ownership of all project outcomes for customer and business-critical projects. You will work closely with the Manager, Program and Project Management to build, manage, and deliver ahead of schedule a large-scale Help Desk expansion plan. Your day-to-day responsibilities includes the design and execution of various projects and new scope tasks requested by leadership, account management, and the customer to maintain a successful and competitive Service Desk. This position is fully remote located within the United States.   SHIFT (in ET / EST): 8a – 430p, Monday - Friday Responsibilities Define, scope, execute and track project plans with top-down oversight throughout entire execution to ensure the success of scope, budget, and timeline Manage relationships with project stakeholders, including internal and external clients, keeping stakeholders informed of progress, risks, and issues to manage expectations on all project requirements and deliverables Manage the work of sub-contractors to ensure on time & quality delivery Develop and update SharePoint content and sites and maintain permissions and access Work closely with internal and external engineering resources to create and implement plans for a new product or service rollouts, application releases/updates, migrations, and site stability/performance improvements Contribute to Service Desk Improvements by communicating observed gaps in team knowledge or processes. Work directly with operations management to map and execute project plans for mitigating common gaps and opportunities Manage expectations for the delivery of projects and escalating issues on deadlines as early as possible to enable appropriate corrective action to be taken Develop and maintain project documentation such as requirements, user stories, progress updates, goals, internal/external communication, and technical documentation Maintain and distribute recurring operational communications updates Coordinate monthly reporting activities and prepare, update and finalize monthly reporting for both internal and external leadership Create, track, maintain and report compliance metrics and KPI targets of all active projects Participate in and document project meetings and deliverables along with preparing, sending, and validating reporting deliverables both internally and to customers Provide positive representation and promote the benefits of implemented projects to gain user acceptance & adoption Qualifications Required Skills and Experience:   Bachelor’s Degree in a related field of IT, Management, or Business Administration and 2-5 years of experience or equivalent customer account and/or project management experience 2+ years managing multiple concurrent projects. Additional relevant experience in lieu of degree will be accepted Experience with an enterprise-level and/or mid to large scale migration or integration project Demonstrated ability to manage the details of projects to drive them to fruition and against defined timelines. Experience with metrics-based project tracking and delivery projection Strong background in problem-solving, data analysis, risk mitigation planning, and decision making Excellent communication skills, ability to speak clearly, confidently, and comfortably with service desk engineers, project leadership, operations leadership, and, most importantly, the customer Ability to communicate effectively both verbally and in writing, including status reports, project summaries, scoping documents, lessons learned, and other project-related documentation. Able to communicate ideas in both technical and user-friendly language A clear vision of what determines a successful project for the customer History of consistently meeting or exceeding established individual performance objectives Calm and focused ability to handle high-pressure escalations, staffing challenges, customer expectations, and solve the root problems that generate out of the project plans and program Be a team player! Regular & reliable attendance is required Clearance Required: Must be able to obtain and maintain a Public Trust Security Clearance. U.S. citizenship required.    Preferred Skills and Experience  PMP or an equivalent program management certification ITIL Training or certification(s) Knowledge of federal government contracting practices Knowledge of applicable data privacy practices and laws   Professional Quality: Strong work ethic and accountability Effective time management and multitasking ability Dependable, punctual, and customer-focused Team-oriented with a collaborative mindset Attention to detail and quality Problem-solving and analytical thinking Confident, calm, and clear communicator Posted Salary Range USD $99,000.00 - USD $106,000.00 /Yr. Apply To This Job