Avantiico is a business automation company and Microsoft Partner delivering integrated Microsoft Cloud solutions. They are looking for a Project Operations Analyst to support the Delivery Management Team responsible for production planning and consulting services delivery invoicing.
Responsibilities
- Review and validate customer services and timesheets within Microsoft Dynamics 365 for accuracy, completeness, and alignment with project activities
- Assist Project Managers with project reviews including time entries and follow up with stakeholders to ensure accuracy
- Assist in monitoring billable and non-billable utilization and flag gaps or risks
- Ensure projects and activities are set up correctly to support accurate time tracking and reporting
- Audit Project ID, activity mappings and categories within Microsoft Dynamics 365 for consistency
- Support Delivery and Leadership in new AI solution implementations and improvement projects, designed to standardize project or activity setup as needed
- Perform ongoing quality checks across time sheets, data, and activity usage
- Identify trends, inconsistencies, and potential revenue leakage, and collaborate with Project Managers to address or resolve, or report to leadership
- Recommend process improvements to strengthen data accuracy
- Deliver and maintain daily and weekly reporting to all teams
- Analyze trends and provide actionable insights as needed to support leadership decision-making
- Provide ongoing guidance to new team members and support to ensure compliance with internal standards
- Reinforce those standards and consistency across delivery teams
- Contribute to the ongoing development of delivery operations standards and best practices
Skills
- Experience in Services or Product delivery operations, project administration, business analysis within a professional services or consulting environment
- Strong attention to detail with the ability to audit and validate data accurately
- Effective communication and collaboration skills to work with cross-functional teams (consultants, project managers, leadership)
- Ability to follow up on outstanding items, enforce standards, and ensure deadlines (such as timesheet submissions) are met in a fast-paced, consulting environment
- Analytical and problem-solving mindset
- Proactive and process-oriented
- Proficiency with reporting tools (preferably with Microsoft Dynamics 365)
- Adaptable and have a willingness to grow with the role as responsibilities expand
- Review and validate customer services and timesheets within Microsoft Dynamics 365 for accuracy, completeness, and alignment with project activities
- Assist Project Managers with project reviews including time entries and follow up with stakeholders to ensure accuracy
- Assist in monitoring billable and non-billable utilization and flag gaps or risks
- Ensure projects and activities are set up correctly to support accurate time tracking and reporting
- Audit Project ID, activity mappings and categories within Microsoft Dynamics 365 for consistency
- Support Delivery and Leadership in new AI solution implementations and improvement projects, designed to standardize project or activity setup as needed
- Perform ongoing quality checks across time sheets, data, and activity usage
- Identify trends, inconsistencies, and potential revenue leakage, and collaborate with Project Managers to address or resolve, or report to leadership
- Recommend process improvements to strengthen data accuracy
- Deliver and maintain daily and weekly reporting to all teams
- Analyze trends and provide actionable insights as needed to support leadership decision-making
- Provide ongoing guidance to new team members and support to ensure compliance with internal standards
- Reinforce those standards and consistency across delivery teams
- Contribute to the ongoing development of delivery operations standards and best practices
- Experience with AI and/or automation tools and systems
- Billing system experience for example Microsoft Dynamics 365 Finance, or willingness to learn
Benefits
- Competitive salary + allowance + monthly performance related bonus depending on the role
- Salary commensurate with experience
- Low travel expectation/work life balance
- 99% of employee healthcare paid for by the company
- Choices of premium HMO/PPO plans
- Matching 401k plan
- Paid Vacation/Sick/Holidays
Company Overview
Avantiico is a full service Microsoft Dynamics Gold Partner designing, building and supporting future ready Microsoft Dynamics. It was founded in 2006, and is headquartered in San Diego, California, USA, with a workforce of 51-200 employees. Its website is https://www.avantiico.com/.