Ares Management is a leading global alternative investment manager, committed to fostering a welcoming and inclusive work environment. The Property Management Administrator will support market-level property management teams for an assigned real estate portfolio, focusing on tenant services, property performance, and ensuring high levels of tenant satisfaction.
Responsibilities
- Executes a high level of customer service to tenants within the portfolio through a sense of urgency with responding to tenant requests, and actively dispatching work orders to vendor partners
- Ensures that the move-in/move-out process within their assigned portfolio is being executed timely and efficiently through coordination with the property manager
- Actively engages with tenants to maintain low levels of accounts receivables through regular contact, processing of collection notices, necessary chargebacks, and tenant account management
- Ensures that tenant certificates of insurance are accurate and up to date
- Prepares tenant correspondence as directed by the Property Manager
- Tracks and codes invoices to ensure accurate and timely processing of expenses for assigned properties
- Actively manages vendor partner insurance certificates, purchase orders, work orders, and contract documents
- Ensures that the onboarding and offboarding of properties through acquisitions/dispositions is coordinated efficiently with the transactions teams
- Assumes additional responsibilities and performs special projects as needed or directed
Skills
- Proficiency in standard Microsoft Office software programs
- Ability to communicate effectively with tenants, vendor partners and internal teams
- Ability to interpret property-level and corporate documents such as tenant leases and policy manuals
- Associate's degree or vocational training
- Previous experience working with multiple managers and departments
Benefits
- Discretionary performance-based bonus
- Comprehensive Medical/Rx, Dental and Vision plans
- 401(k) program with company match
- Flexible Savings Accounts (FSA)
- Healthcare Savings Accounts (HSA) with company contribution
- Basic and Voluntary Life Insurance
- Long-Term Disability (LTD) and Short-Term Disability (STD) insurance
- Employee Assistance Program (EAP)
- Commuter Benefits plan for parking and transit
- Access to a world-class medical advisory team
- A mental health app that includes coaching, therapy and psychiatry
- A mindfulness and wellbeing app
- Financial wellness benefit that includes access to a financial advisor
- New parent leave
- Reproductive and adoption assistance
- Emergency backup care
- Matching gift program
- Education sponsorship program
Company Overview
Ares Management is an alternative asset manager focusing on credit, private equity, and real estate. It was founded in 1997, and is headquartered in Los Angeles, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.aresmgmt.com.