- Work closely with the Office Leaders to develop synergies and collaboration amongst the locations.
- Partner with other regional leaders to develop and implement strategies for operational efficiencies that support the sub-region and Alera Group around common goals, vision, and values.
- Work in conjunction with Regional Operations Lead to develop a strategy and execution of the sub-regional initiatives.
- Collaborates with other divisions and departments to carry out the sub-region’s goals and objectives.
- Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline sub-regional processes and use of resources and materials. This includes the coordination/collaboration of agency management systems.
- Ensures that sub-regional decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the sub-region and Alera Group’s business plan and vision.
- Establishes, communicates, and implements operations-related policies, practices, and standards to ensure effective and consistent support and execution.
- Support the attraction and acquisition of talent within the sub-region and Alera Group offices.
- Actively support development of internal talent through development programs designed to improve efficiencies and knowledge.
- Motivate and lead a high-performance team, providing mentoring and training as a cornerstone of career development.
- Lead and promote office, sub-regional, and Alera Group colleague engagement initiatives that support a culture of collaboration.
- In conjunction with regional leadership and HRBP, manage sub-regional recruiting efforts, interviews, hires, and provides mentorship to management-level staff
- Provides constructive and timely performance evaluations for direct reports and manages sub-regional review process.
- In partnership with regional management and HRBP, manage colleague discipline and termination process in accordance with company policies and practices.
- Identifies learning and development needs and ensures proper training is developed and provided.
- Stay current on competitive operational strategies and best practices within the industry.
- Identify emerging industry strategies via networking with external partners, research, and internal partnerships to ensure subject matter expertise and the ability to proactively respond to market changes.
- Collaborate with leadership and HRBP to establish, implement, and communicate the strategic direction of the sub-region’s operations initiatives.
- Engage with executive leadership to develop and meet company goals while supplying guidance on operations projects and systems.
- Take a leadership role in the integration of new Alera Group offices within the sub-region.
- Provide a clear, consistent regional onboarding that is coordinated with the national onboarding and integration process and the central onboarding team to accelerate new office operational integration.
- Ensure all sub-regional operation activities comply with federal, states, and local laws in which the company operates and that the company is maintaining the highest ethical standards in business and personal relationships.
- Achieving sub-regional revenue and EBITDA targets
- Recruiting, hiring, and development of sub-regional talent
- Execution of operational initiatives
- Business Acumen: Strong knowledge of performance metrics and drivers, an understanding of regional economic and political factors, and proven ability to drive a business strategy into a national business environment.
- Dealing with Ambiguity: Can shift gears comfortably, make decisions and act on instinct, is comfortable filling a leadership void when required, can delegate, and move on, and can comfortably handle risk and uncertainty.
- Drive for Results: Can be counted on to push and communicate goals, is consistently focusing the team on objectives and performance, is bottom-line oriented, and is service oriented to support the corporate and field leadership. Time management and project management skills to multi-task and achieve results in a fast paced environment.
- Ethics and Values: Has a reputation of unquestioned values and business ethics.
- Team Builder: Identifies, hires, and develops the best talent from inside and outside the company. Is known as a team builder and mentor that attracts diverse talent.
- Organizational Agility and Savvy: Relates well to all levels of an organization, builds strong relationships, uses diplomacy and tact, understands and practices collaboration. Has a comfortable and appropriate sense of self.
- Strategic Agility: Sees ahead clearly, anticipates consequences and trends, has broad knowledge and perspective, is future-oriented, can articulate possibilities and likelihoods, and creates competitive strategies and plans.
- Leadership: Lead an effective and efficient team within budgetary constraints with a “hands-on” approach and “leading from the front” style.
- Communication: Communicate advice and counsel effective in both written and oral forms to all levels of management, colleagues, and external stakeholders.
- A presence that commands respect.
- Ability to act independently.
- Proven track record in driving operational changes throughout a multi-cultural/multi-site organization.
- Excellent listening skills – including the ability to hear the concerns of others.
- It will be essential that this person be perceived as a genuine, thoughtful, and substantive executive with outstanding strategic ability, excellent business skills, and a sense of urgency to match the leadership team.
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