PWS Operations Engineer – Imaging, Biomed Experience Preferred

Job Description: • Serve as the technical point of contact for Predictive Work Systems (PWS) Operations members, clinical engineering teams, biomedical technicians, and hospital IT. • Lead the rollout of remote-monitoring solutions across multiple health systems and medical device types. • Coordinate hardware provisioning, software configuration, and connection activities with field technicians and hospital IT. • Understand system architecture and infrastructure environment to lead resolution of technical issues. • Patching and access control for remote monitoring servers. • Maintain SOPs and troubleshooting guides. • Deliver training sessions and mentor field personnel to reduce support interventions. • Lead the development of new principles and concepts, implements policies, procedures, and standards. • Identify automation, standardization, and cost-optimization opportunities. • Ensure ongoing compliance with HIPAA, ISO 27001, ISO 13485, SOC2, and relevant hospital security policies. • Systematically trace issues across monitoring server, hospital networks, cloud infrastructure, and medical device hardware & software to pinpoint whether issues are user-driven, procedural, environmental, or systemic. • Tackle highly variable, site-specific problems in hospital environments, quickly adapting methods and tools while maintaining rigorous analytical standards. • Convert incident knowledge into monitoring rules, automation scripts, or standard operating procedures. • Decisions and actions often influence the work of other team members and several business processes / customer outcomes. • Assigns configuration tasks and on-site activities to field technicians, vendors, or junior engineers, providing clear instructions and verifying results. • Balances incident response, project milestones, and support/maintenance activities with minimal supervision. • Communicates with IT Management, Clinical Engineering Management, and hospital IT, management, & staff on status issues and decisions to influence outcomes. • Leads meetings/trainings/support sessions with partners to gain alignment and progress on complicated initiatives. • Provides guidance to less experienced team members. • Creates and delivers presentations and communications to peers. • All other duties as assigned. Requirements: • A minimum of three or more years of experience in systems engineering or clinical engineering is required. • Experience working in a clinical healthcare setting is strongly preferred. • Strong organizational, analytical and critical thinking skills. • Knowledge of Medical Device & Healthcare Standards. • Remote Support • Networking and Connectivity • Server Administration • Automation & Scripting • Cybersecurity & Compliance • Systems Development Lifecycle (preferred) • Project & Stakeholder Management • Team Leadership, Collaboration & Communication Benefits: • Committed to cultivating a workplace culture where every associate feels valued, supported, and empowered to thrive • Drug-Free Workplace • Opportunities for growth and recognition Apply tot his job Apply To this Job