FanDuel is the premier mobile gaming company in the United States and Canada. The Regulatory Senior Associate will support the Regulatory Investigations & Enforcement Team by investigating regulatory matters, preparing for enforcement actions, and responding to patron complaints from state gaming regulators.
Responsibilities
- Assist the counsel on the team to investigate regulatory inquiries, incidents, and escalated customer complaints regarding fraud, marketing, cybersecurity, responsible gaming, geolocation, and other areas of regulatory interest
- Draft Incident Reports and presentations for submission to state gaming regulators
- Maintain necessary documentation, tracking logs, and repositories for the team’s investigative work and regulatory workflows
- Assist with data collection and document review for the matters handled by the Regulatory & Investigations Enforcement team
- Partner with key stakeholders across FanDuel’s business lines to build a strong knowledge of FanDuel’s products, develop familiarity with common topics of escalated complaints, and ensure business remains informed of particular areas of regulatory interest
- Identify process improvements and help to implement changes to make the team more effective and efficient in accomplishing its goals
- Provide support on a wide variety of matters handled by the larger Regulatory Investigations and Enforcement Team, engaging with attorneys and internal and external stakeholders
- Escalate high risk complaints for review by Regulatory Manager and Counsel/Senior Counsel as appropriate
- Develop and support FanDuel’s engagement and relationship with regulators and become trusted point of contact for escalated customer complaints and other items of regulatory concern
Skills
- A. Degree and prior experience working with attorneys in-house or at a law firm as a paralegal, legal assistant, or compliance professional
- 1+ years of Regulatory or gaming experience, preferably including experience with a gaming operator or regulator
- Ability to develop workflows and procedures with strict regulatory guidelines
- Experience with customer engagement and familiarity with FanDuel products and services
- Passion to take initiative, problem-solve, be a self-starter, and work independently
- Extremely organized, detail oriented, and proficient in the MS Office Suite
- Experience developing presentations, including PowerPoint slides, charts, and graphs, for senior business leaders
- Outstanding ability to manage projects, multi-task, prioritize, work independently, and excellent organizational skills
- Strong work ethic and commitment to being an exceptional team player who rolls up their sleeves
- Excellent verbal, written, and strategic communication skills and an ability to collaborate effectively across a wide range of external and internal stakeholders
- Experience working in a highly regulated industry or at high-growth technology company
- Experience with developing new processes and procedures, data analytics, and reporting to senior business leaders
- Experience engaging and advocating with regulators, including with mandatory reporting requirements
Benefits
- Medical, vision, and dental insurance
- Life insurance
- Disability insurance
- A 401(k) matching program
- Paid personal time off
- 14 paid company holidays
- Paid sick time in accordance with all applicable state and federal laws
Company Overview
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