Note: The job is a remote job and is open to candidates in USA. BuildOps is the largest commercial trade platform in the country, aiming to transform the multi-billion dollar commercial contracting industry. As an Install Base Account Executive, you will maintain and grow relationships with existing clients, focusing on upselling, renewals, and ensuring customer satisfaction to drive revenue growth.
Responsibilities
- Identify opportunities for expanding product adoption within existing accounts
- Present new features, upgrades, and complementary products to drive revenue growth
- Work closely with customers to ensure timely contract renewals
- Focus on reducing churn and retaining clients by addressing any concerns and providing exceptional service
- Nurture and maintain strong relationships with existing clients in your assigned territory or accounts
- Serve as the main point of contact for customer inquiries, issues, and escalations
- Understand clients' needs and usage of Build Ops software
- Proactively engage with clients to ensure they derive maximum value from our solutions and achieve their business objectives
- Develop a deep understanding of Build Ops' products and their applications
- Stay up-to-date with product developments and industry trends
- Collaborate with internal teams, including sales, customer support, and product development, to advocate for customer needs and resolve issues
- Maintain accurate and up-to-date records of customer interactions, opportunities, and sales activities using CRM tools
Skills
- 4+ years experience working as an Account Executive for a B2B Saas company
- Track record of overachieving revenue targets of $750k - $1 million + and successfully navigating and closing mid-market and corporate deals
- Previous SaaS and enterprise software experience
- Excellent verbal and written communication skills
- Sales and Negotiation: Demonstrated ability to identify upsell and cross-sell opportunities and close deals effectively
- Relationship Building: Excellent communication and interpersonal skills to build strong, trust-based relationships with customers
- Organizational Skills: Able to manage multiple accounts and prioritize many tasks efficiently
- A self-starter who thrives in a fast-paced, high-growth startup environment
- Passionate about providing exceptional customer experiences
- Creative, resourceful, detail-oriented, and well-organized
- Experienced in selling transformation/visionary solutions, especially where there isn't an obvious budget (demand creation vs. fulfillment)
- Comfortable leading technical presentation/demo and owning full customer lifecycle from prospect to close
- A team player with high integrity and grit
- Construction Industry Experience is a +
Benefits
- A comprehensive benefits package.
- This role is fully remote position.
- Flexible PTO
- Company events like BBQs and team-building activities, both in-person and virtual
- Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!)
- The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers
- Generous equity grant, become an owner in our company!
- Flexible PTO and hybrid work schedules
- One-time work-from-home allowance
- Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
- Company events and team-building activities, both in-person and virtual
- Fast-paced, collaborative, and dynamic work environment
- Opportunities for growth and career advancement
- Chance to work with cutting-edge technology and innovative solutions
- The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers
Company Overview