Note: The job is a remote job and is open to candidates in USA. Programming.com is seeking a Technical Account Manager who will act as the primary technical liaison between healthcare clients and internal teams. The role focuses on ensuring successful platform adoption and ongoing client satisfaction through effective relationship management and technical support.
Responsibilities
- Serve as the primary technical liaison between our healthcare clients and internal teams, ensuring successful adoption and ongoing use of the platform
- Combine client relationship management, technical troubleshooting, and product expertise to drive client satisfaction, reduce friction, and support scalable growth in a complex healthcare integration environment
Skills
- At least 3 years in a technical client-facing role, such as Technical Account Manager, Solutions Engineer, Implementation Specialist, or Sales Engineer
- Experience working with healthcare clients; supporting EMR/EHR workflows or health IT products is strongly preferred
- Hands-on experience with healthcare interoperability standards, including FHIR and HL7, and familiarity with interface engines such as Mirth/NextGen Connect
- Experience working with major EMR/EHR systems such as Epic, Cerner, Athenahealth, eClinicalWorks, or similar platforms
- Strong technical skills, including:
- Basic scripting or automation (e.g., Python, JavaScript, or similar)
- Ability to write and interpret SQL queries and run reports
- Familiarity with REST APIs and tools such as Postman or similar API clients for testing and debugging
- Prior experience supporting or implementing integration-heavy healthcare software (e.g., care management, telehealth, population health, RCM)
- Experience with monitoring/logging tools and troubleshooting data pipelines or interfaces
- Familiarity with security and compliance considerations in healthcare (HIPAA, PHI handling, access controls)
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