Note: The job is a remote job and is open to candidates in USA. ComPsych is the worldwide leader in organizational mental health, well-being, and absence management. As an Account Manager, you will manage a diverse block of customers and be responsible for the successful delivery of ComPsych’s global employee assistance, behavioral health, wellness, and work-life services.
Responsibilities
- Oversee and influence the overall customer satisfaction and profitability of assigned customers
- Implement and manage the effective delivery of your customers' programs including communication strategies, customer training, issue resolution and utilization reporting
- Demonstrate a thorough understanding of your customers' business, human capital and benefits concerns
- Retain and grow your book of business by meeting customer satisfaction ratings and identifying upselling opportunities
- Exercise independent judgement in assessing customer needs, identifying service gaps, and recommending appropriate solutions to enhance overall customer experience and engagement
- Manage complex customer issues and escalations, coordinating with cross-functional teams and utilizing independent judgement to determine solutions that balance customer needs and internal considerations
- Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs
- Establish and build strong working relationships with ComPsych’s business leaders and team members
- Identify and advance process improvements, knowledge sharing, and operational efficiencies to enhance overall service delivery
- Travel as necessary to meet with new and existing customers (approximate travel required is 25%)
- Perform other duties as assigned
Skills
- 2+ years of account management experience required
- Education: Bachelor's degree required
- Stable work history required
- Computer literacy in Microsoft Office Suite required
- Travel as necessary to meet with new and existing customers and for Annual Kick-Off
- Self-starter with ability to multi-task and work autonomously
- Excellent organizational and project management skills
- Effective interpersonal and communication skills
- Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
- Ability to be present on camera during work-related trainings, meetings, and/or events
- Must be able to sit or stand at a desk for prolonged periods while working on a computer
- Experience working in insurance, benefits, healthcare or human resources-related services, a plus
- Proven track record of successfully selling additional service lines to current customers
Benefits
- Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
Company Overview