Note: The job is a remote job and is open to candidates in USA. AlphaSense is a rapidly growing SaaS company that provides AI-driven market intelligence to help organizations make informed decisions. The Account Manager, Corporate will develop relationships with customers and key stakeholders to retain and grow the customer base while collaborating with account executives to identify new business opportunities.
Responsibilities
- Maximize retention rate across the book of business
- Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals
- Identify revenue at risk in order to best position the company to prevent churn
- Forecast retention rates
- Collaborate with Account Executives to identify growth opportunities within the book of business
- Understand the ins and out of the business, roles, responsibilities, projects, performance metrics, etc. within our client base in order to more effectively: 1) communicate with users, 2) communicate with decision makers, 3) identify white space, 4) partner with AE to craft most compelling messaging to prospective users
- Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor
- Hold Business Reviews with key stakeholders
- Consistent proactive outreach with material and information that’s relevant for our user base
- Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.)
- Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense
- Acquire value stories and product feedback from clients. Circulate internally to assist with product development, marketing, sales efforts
Skills
- Strong ability to develop instant rapport with new people
- Demonstrated success at managing and growing relationships within Fortune 1000 clients
- Strong business acumen and commitment to effective processes and tactics
- Ability to learn and adapt quickly
- Understanding of best practices for client engagement within a SaaS environment
- Grit, work ethic, initiative, enthusiasm and commitment
- Exceptional oral, written and presentation skills
- Ability to distill and explain complex issues in simple terms
Benefits
- You may also be offered a performance-based bonus, equity, and a generous benefits program.
Company Overview