[Remote] Account Manager - Enterprise

Note: The job is a remote job and is open to candidates in USA. NexHealth is a company focused on accelerating innovation in healthcare by connecting various stakeholders through its modern platform. The Enterprise Account Manager role is centered around managing complex, multi-location customer relationships, ensuring post-sale success and retention, and driving account growth.

Responsibilities

• Own post-sale success and retention for a defined Enterprise portfolio
• Translate pre-sale objectives into actionable success plans
• Lead strategic business reviews demonstrating impact and roadmap alignment
• Build trusted relationships with executive sponsors and champions
• Proactively identify risks and escalate appropriately
• Own renewal strategy and execution
• Surface opportunities for account growth and expansion in partnership with AEs
• Collaborate cross-functionally to ensure customer commitments are met

Skills

• 5–7 years of Enterprise SaaS account management experience
• Proven ownership of renewals with complex, multi-stakeholder customers
• Strong executive presence and strategic communication skills
• Demonstrated success driving change management in multi-location organizations
• Ability to prioritize, set boundaries, and focus on high-impact work
• Strategic business reviews delivered consistently and effectively
• Executive relationships are active and productive
• Renewal goals are met or exceeded
• Risks are identified early and addressed proactively
• Customers see NexHealth as a strategic partner
• Healthcare experience is a plus, not required

Benefits

• Stock options
• An unlimited paid time off policy
• Up to 100% coverage on medical, vision and dental insurance
• Full Medical, Dental, and Vision (up to 100% covered)
• 401K and commuter benefits
• Flexible PTO

Company Overview