Note: The job is a remote job and is open to candidates in USA. Expocast is a B2B enterprise referral platform serving leading companies such as dmg, Informa, and TED Conferences. They are seeking an Account Manager to develop strong relationships with customers, drive growth, and manage a book of business focused on renewals and expansions.
Responsibilities
- Own and grow a $1M+ territory with 40+ accounts of existing customers
- Create account plans that A) align their company goals with your product's benefits, B) inspire them that they are on track to accomplish their goals and then C) confirm once goals are accomplished - leading to renewals and upsells
- Partner with internal teams to implement best practices, troubleshoot adoption challenges, and ensure customers are leveraging the product’s full functionality
- Tackle churn by identifying underperforming accounts early and correcting underlying issues
- Develop strong relationships with existing customers at the executive and day-to-day level
- Maintain a deep understanding of the products to ensure customers are using the product successfully and inform them about new functionality
Skills
- 2+ years proven track record as an account manager in B2B SaaS
- Demonstrated ability to own and grow accounts
- Proven track record of meeting or exceeding revenue goals
- Exceptional storytelling & active listening skills
- Strive for excellence with the ability to self reflect and work collaboratively when we are falling short
- Understand the expansion journey from unaware to consideration to decision
- Understand the renewal journey from new account to value seen to renewal/upsell
- Eagerness to win, learn and improve as a team
- Excellent forecasting and planning, reporting, and communication skills
- Self-starter who is able to navigate renewal and upsell process with guidance and support but not micromanagement
- Loves data - digging into HubSpot's CRM software to prioritise your time and drive results
- Ability to prioritise and work in a dynamic, fast-changing entrepreneurial environment
- Location: United States (East Coast preferred)
Benefits
- Remote full-time work
- Open and flexible leave
- Constant intellectual stimulation and fast-track advancement opportunity
- Encouragement to present your own initiatives and ideas
- Opportunity to work in a fast-paced environment in a market-leader SaaS company
Company Overview