Note: The job is a remote job and is open to candidates in USA. YA Group is an international professional services organization providing forensic consulting, engineering, risk mitigation, and related services. The Accounts Receivable Manager will lead complex collection strategies across the business units, focusing on timely cash recovery and improving overall collections performance.
Responsibilities
- Lead complex collection processes across multiple business units with a strong emphasis on insurance-related receivables, legal accounts, and escalated collection matters
- Oversee the day-to-day operations of the collections team, providing leadership, coaching, and accountability to ensure consistent follow-up and resolution of outstanding balances
- Develop and implement effective collection strategies that improve cash recovery, reduce delinquency, and support healthy aging trends across assigned portfolios
- Manage escalated collection issues by partnering with internal stakeholders, customers, carriers, attorneys, and leadership to resolve payment barriers and drive timely remittance
- Monitor portfolio performance, aging trends, dispute activity, and payment behavior to identify risks, prioritize collection efforts, and recommend corrective actions
- Prepare and present collection performance reporting, KPIs, and executive-level summaries to support decision-making and operational visibility
- Establish, refine, and enforce collection policies, workflows, and escalation procedures to improve consistency, compliance, and team effectiveness
- Collaborate cross-functionally with finance, operations, legal, and leadership teams to resolve account issues, streamline processes, and strengthen collection outcomes
- Lead continuous improvement initiatives related to collections processes, reporting, systems, and controls to support scalability and operational excellence
- Support month-end and leadership reporting by providing insights into receivable performance, collection progress, bad debt exposure, and unresolved escalations
- Other projects and leadership responsibilities as assigned
Skills
- 5+ years of progressive collections or accounts receivable experience, including responsibility for complex or high-volume portfolios
- 2+ years of leadership or supervisory experience managing collection staff and driving team performance
- Strong experience managing complex collection processes within the insurance industry, including work with carriers, attorneys, and disputed or escalated accounts
- Demonstrated ability to develop collection strategies, improve aging performance, reduce delinquency, and drive timely cash recovery
- Strong analytical and reporting skills, with the ability to interpret trends, measure performance, and communicate results to leadership
- Experience establishing or improving collection policies, workflows, controls, and escalation procedures
- Effective communicator with strong relationship management skills and the ability to work cross-functionally in a fast-paced environment
- Intermediate to advanced Excel skills and proficiency with Microsoft Office applications
- Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred
- Experience with ERP or accounting systems such as NetSuite is preferred
- Power BI or similar reporting tool experience is a plus
Benefits
- Employee-focused culture
- Strong commitment to work-life balance
- 100% remote work
- Flexible vacation
- Paid family care and sick leave
- Parental leave
- Comprehensive benefits
- 401(k) with company match
Company Overview