Note: The job is a remote job and is open to candidates in USA. Fetch is a company that operates in the digital marketing space, focusing on brand campaign execution within their partner ecosystem. The Ad Operations Coordinator will play a key role in managing campaign workflows, collaborating with cross-functional teams, and continuously improving operational processes to support growth.
Responsibilities
- Own end‑to‑end execution of brand campaigns, ensuring accuracy, timeliness, and adherence to Fetch standards
- Configure campaigns, partner assets, and product catalogs to ensure a seamless user experience
- Manage multiple concurrent workstreams, balancing priorities across internal teams and client timelines
- Partner closely with Account Managers to support client goals and optimize campaign performance
- Translate promotion specifications into clear, actionable inputs for technical and operational teams
- Track progress against milestones and deadlines, proactively communicating risks, blockers, and updates
- Identify opportunities to improve processes, tooling, and documentation as Fetch scales
- Experiment with AI tools, automation, and new workflows to improve efficiency, accuracy, and scalability of Ad Operations processes
- Act as a subject‑matter expert on 'How Fetch Works,' advising internal teams on the best solutions for partner and product initiatives
- Contribute to cross‑functional projects that enhance partner experience, user experience, and internal efficiency
Skills
- Bachelor's degree or equivalent practical experience
- 1+ years of experience in operations, client support, project coordination, campaign operations, or a related role
- Proficiency in Excel or Google Sheets, including comfort working with large datasets
- Excellent written, verbal, and time-management skills, with the ability to communicate clearly across different audiences
- Highly organized and detail-oriented, with the ability to manage multiple concurrent workstreams
- Ability to work effectively in a fast-paced, scaling environment with tight timelines and operational complexity
- Strong ownership mindset, with accountability for end-to-end execution and outcomes
- Partner and customer-oriented approach, with the ability to balance business objectives, platform standards, and user experience
- Experience supporting client-facing teams or managing external deliverables
- Experience translating business requirements into technical or operational inputs
- Familiarity with marketplace, ad tech, promotions, rewards, or consumer app environments
- Experience identifying and improving operational processes, tooling, or documentation
- Systems-thinking mindset, with the ability to bring structure to ambiguous or evolving processes
- Comfort influencing and aligning cross-functional partners without direct authority
- Data-curious approach, with the ability to use analysis to identify issues, assess tradeoffs, and inform decisions
- Experience using AI tools, automation, or scripting to streamline workflows, improve accuracy, or reduce manual effort
Benefits
- Base, equity, and benefits
Company Overview
Fetch is a consumer-engagement platform that enables users to earn and redeem rewards. It was founded in 2013, and is headquartered in Madison, Wisconsin, USA, with a workforce of 501-1000 employees. Its website is https://www.fetch.com.