Note: The job is a remote job and is open to candidates in USA. ECPI University is looking for an energetic, friendly, organized individual to provide exceptional customer service to students and visitors to our Online Campus. The role involves supporting the Financial Assistance Department and assisting students with various financial aid processes.
Responsibilities
- Support the Financial Assistance Department with phone calls, email inquiries and tasks as assigned
- Assist students with their FAFSA, Entrance Counseling and Master Promissory Note
- Process student invoices
- Perform a variety of administrative tasks to support the efficient daily operations of the Financial Assistance department
- Pitch in to support department initiatives
- Work with financial assistance advisors
- Updates reports and spreadsheets
- Collect students documents and scan to image now
- Other duties as assigned
Skills
- High School Diploma required
- 1-3 years of customer service experience in an office setting
- Strong customer service, communication and interpersonal skills
- Enjoy helping others; positive attitude; flexible
- Ability to quickly master new computer applications
- Strong, accurate data entry skills; attention to detail
- Ability to organize, multitask, prioritize and work under pressure at times
- Team player
- Good phone etiquette skills and understanding of phone systems
- Ability to use MS Word, Excel and Outlook for basic/moderate level functions
- Bachelor's degree preferred
Benefits
- Professional work environment
- Student-centered focus
- Talented and committed co-workers
- Competitive compensation & benefits plan
Company Overview