Note: The job is a remote job and is open to candidates in USA. PolyAI is an innovative company that automates customer service through lifelike voice assistants. They are seeking exceptional Agent Designers to create conversational experiences for AI agents that handle millions of customer conversations globally.
Responsibilities
- Designing the customer experience of AI agents, from simple FAQ answers to long and complex conversations
- Implementing and maintaining agents using our own platform, Agent Studio, as well as Python and other tools
- Obsessing over metrics to assess performance and customer satisfaction - making sure everything you do is measurable and having a big impact
- Listening to how real customers interact with your agents, and prioritising the right things to make each interaction even better
- Helping our engineering team ensure that our implementations of Generative AI are effective, accurate, and safe
Skills
- BS/MS degree in Interaction Design, Linguistics, Human-Computer Interaction, Artificial Intelligence, Computer Science, or another related field
- Foundational Python knowledge: variables, lists, loops, conditionals, and functions
- Experience working with large language models (LLMs) and Generative AI
- Strong focus on creating great user experiences, with meticulous attention to detail and consistency
- Ability to explain and distill complex ideas using clear and inclusive language
- Ability to craft conversational and UX copy that guides users naturally through their journeys, reducing friction at every step
- Knowledge of or aptitude for analytics or data science, including data manipulation, analysis, and visualisation
- Experience managing internal and external stakeholders through various stages of content development
- Previous experience in conversation design/AI agent development
- Experience collaborating with cross-functional teams
Benefits
- Participation in the company’s employee share options plan
- Flexible PTO policy
- Annual learning and development allowance: We will reimburse the costs of any certified and non-certified training, including conferences, events, books and subscriptions that are relevant to your role at PolyAI, in addition to any formal training that the company offers
- We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
- Healthcare plan: We offer health insurance through Allianz. Full details on the plan will be shared with you on your first day
- Sabbatical Program: 5-week paid sabbatical available after 5 years of employment
- Equity, giving you the opportunity to share in the long-term success of the business
Company Overview
PolyAI develops conversational artificial intelligence software that enables organizations to automate customer service interactions. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.polyai.com.