Note: The job is a remote job and is open to candidates in USA. NorthWinds Technology Solutions is a trusted SaaS and IT services provider in the dental insurance industry. The Applications Administrator will work with business application owners to administer, maintain, and support various third-party applications, ensuring smooth functionality and user support.
Responsibilities
- Maintain and resolve basic issues pertaining to 3rd party applications
- Resolve first level support issues and escalate to second and third level as needed
- Provide 3rd party application monitoring and perform routine health checks
- Share on-call responsibilities for supported 3rd party applications
- Record, track, and document help desk requests and resolution steps
- Develop and maintain basic documentation for supported 3rd party applications
- Provide end user training for 3rd party applications (standard functionality)
- Crosstrain on primary applications within the team
- Perform and participate in 3rd party application upgrades
- Assist with tasks on projects
Skills
- Experience with administering and supporting 3rd party applications
- Ability to resolve first level support issues and escalate as needed
- Experience in providing application monitoring and performing routine health checks
- Ability to share on-call responsibilities for supported applications
- Experience in recording, tracking, and documenting help desk requests and resolution steps
- Ability to develop and maintain documentation for supported applications
- Experience in providing end user training for applications
- Ability to cross-train on primary applications within the team
- Experience in performing and participating in application upgrades
- Ability to assist with tasks on projects
Benefits
- Full-time remote work with flexibility and trust
- Competitive base salary and annual bonus program
- Generous PTO, floating holidays, and volunteer time off
- 401(k) with 100% employer match for the first 6% (pre-tax or Roth)
- Comprehensive health benefits and disability coverage
- Profit sharing with discretionary contributions
- HSA, FSA, and dependent care accounts
- A culture built on collaboration, learning, and balance
Company Overview
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