[Remote] Associate, Credit Servicing Operations

Note: The job is a remote job and is open to candidates in USA. First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. that provides auto loans to the underserved. The Associate, Credit Servicing Operations supports the Funding team with credit servicing duties, ensuring accurate contract review, timely deal funding, and maintaining strong dealer relationships.

Responsibilities

• Match new deals to ensure the contract aligns with the latest approved loan structure offer
• Apply underwriting knowledge and judgment to evaluate and grant exceptions within the funding process
• Utilize funding resources and underwriting expertise to negotiate and address fee access for loans that have deviated from the approved underwriting framework
• Handle escalated funding exception requests in a timely and professional manner
• Complete the funding process to ensure deals are paid out in a timely manner, including supporting the QA team in booking out deals accurately
• Conduct applicant follow-up interviews when discrepancies are identified during the funding process, ensuring thorough documentation for further investigation
• Provide support and training to new associates as part of ongoing team development efforts
• Evaluate funding underwriting review requests and ensure application information is updated accurately and in a timely manner

Skills

• Minimum of 1 year of experience in an underwriting or funding role within the auto lending industry
• Willingness to learn and demonstrate comprehension of funding compliance standards, adhering to all applicable state-by-state requirements
• High school diploma or GED equivalent required
• Subject matter expertise in underwriting and credit analyst policies and procedures
• Excellent verbal and written communication skills
• Strong customer service and de-escalation skills
• Strong leadership and interpersonal skills with the ability to collaborate effectively across teams
• Strong analytical and organizational skills with great attention to detail
• Strong organizational, analytical, and problem-solving abilities
• Ability to multitask and manage competing priorities effectively in a fast-paced environment

Benefits

• Generous salaries
• Competitive health and welfare benefits
• Paid vacation
• 401(k) match
• Tuition reimbursement
• Quarterly social outings
• Monthly lunches
• A robust employee recognition
• Training development program to enhance your career with us
• Maintaining a healthy work-life balance
• Opportunity for you to establish and develop your career growth
• We engage each employee to build a career plan that benefits everyone
• We have a proven record of investing in you

Company Overview

Company H1B Sponsorship