Note: The job is a remote job and is open to candidates in USA. Canon Canada is a leading provider of digital imaging solutions, and they are seeking a Bilingual Customer Service Representative to support their customer inquiries. The role involves responding to calls and emails, maintaining records, and ensuring customer satisfaction through effective communication and problem resolution.
Responsibilities
- Respond to inbound calls and emails related to client inquiries, issues and concerns in a courteous and timely fashion by focusing on customer satisfaction
- Ensure issues are thoroughly investigated and determine appropriate action for resolution
- Maintain accurate records and documentation of changes to account information through the CCTS database
- Maintain knowledge and awareness of all company policies and procedures
- Follow all current departmental procedures, processes and methodologies
- Escalate any unresolved customer concerns to the Manager
- Assist on special projects as assigned by the Manager; Other duties as required
Skills
- Customer service / call center experience
- Bilingual (French & English)
- Exceptional customer service skills with a strong 'customer first' attitude
- Good organizational skills and strong time-management techniques
- Works well under pressure and in a fast-paced environment
- Display high ethics, character and commitment to business policies and decisions
- Display initiative in handling problems, be a team player and support changes
- Experience working in a customer service role
- Comfortable spending the majority of your day on the phone
- Basic computer skills
Benefits
- Comprehensive health coverage plan that includes medical, dental, and vision
- Life insurance, disability, and wellness programs
- Vacation, Paid Personal Time, and Sick days
- Matching RRSP contribution & Profit Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships, and more!
- Free Coffee and snacks
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
- Employee Appreciation Events
Company Overview
Canon Canada is leading provider of consumer, business and medical digital imaging innovation. It was founded in 1973, and is headquartered in Brampton, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://www.canon.ca.