Note: The job is a remote job and is open to candidates in USA. Capital One is a leading financial services company, and they are seeking a Senior Manager for Account Executive Operations. This role involves providing operational support, leading a team, managing partner relationships, and driving process improvements while ensuring alignment with corporate goals.
Responsibilities
- Lead, mentor, and develop a team of operational professionals, managing performance goals, career growth plans, and day-to-day workload distribution
- Manage unique and complex partners of strategic importance to the network, acting as the primary escalation point for critical, client-impacting issues
- Act as a Subject Matter Expert (SME) on authorization and settlement applications, as well as other internal systems, tools, and products
- Drive the full life-cycle of complex, cross-functional process improvements from prioritization through execution, partnering closely with internal stakeholders and technical teams
- Identify and mitigate operational gaps across teams and systems to prevent common failure modes, ensuring requirements are thoroughly documented to reduce long-term risk
- Analyze operational data and metrics to quantify performance, identify trends, and drive continuous department-wide improvements
- Lead strategic department projects and support broader company initiatives, ensuring resources are aligned with corporate goals
- Oversee and facilitate comprehensive training programs on tools, systems, and processes for both new and existing Account Executives
- Client Engagement: This is a client-facing role requiring approximately 25% travel
Skills
- High School Diploma, GED or equivalent certification
- At least 7 years of account management, operations or relationship management experience within the financial services or payments industry
- At least 4 years of people leadership and performance management experience
- Fluent in Spanish and English
- Bachelor's Degree
- 8+ years of account management, operations or relationship management experience within the financial services or payments industry
- 5+ years of people leadership and performance management experience
- Experience working with key players across targeted markets, including North America and Latin America
Benefits
- This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
Company Overview