Note: The job is a remote job and is open to candidates in USA. ElevenLabs is an AI research and product company transforming how we interact with technology. The Billing Operations Manager will oversee the full billing lifecycle of enterprise accounts, ensuring accurate provisioning and subscription management while collaborating with Sales, Customer Success, Finance, and Engineering.
Responsibilities
- Translate closed-won deals from Salesforce into correctly configured subscriptions in our billing platforms, such as Stripe – pricing plan, billing interval, contract start date, trial periods, discounts
- Own the reconciliation between executed order forms and what's been requested for provisioning; work with Sales and Legal to resolve any gaps
- Partner with Engineering to identify automation opportunities and build guardrails that make provisioning faster and more accurate over time
- Process mid-cycle changes and manage renewal mechanics – upgrades, downgrades, seat changes, plan switches, and so on
- Handle offboarding cleanly: close subscriptions, issue final invoices or credits, ensure no residual billing
- Resolve invoice discrepancies raised by customers or flagged by the Customer Success team – incorrect amounts, missing credits, misapplied discounts
- Run periodic audits of active subscriptions to verify billing matches contracted terms
- Identify and remediate ghost subscriptions, duplicate customers, and orphaned invoices
- Support month-end and quarter-end close by reconciling billing platforms with Finance's records
- Surface pricing or configuration anomalies to relevant teams
Skills
- Experience with billing platforms such as Stripe
- Strong understanding of subscription and account management processes
- Ability to translate closed-won deals from Salesforce into correctly configured subscriptions
- Experience in resolving discrepancies in billing and invoicing
- Strong analytical skills to run periodic audits of active subscriptions
- Ability to identify and remediate issues such as ghost subscriptions and duplicate customers
- Experience in supporting month-end and quarter-end close processes
- Ability to operate in EST, CST, or PST timezones
Benefits
- ElevenLabs proactively supports professional development through an annual discretionary stipend.
- We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
Company Overview