Note: The job is a remote job and is open to candidates in USA. Navan is dedicated to enhancing in-person connections for businesses and individuals. The Business Travel Consultant II will support user travel needs, ensuring customer satisfaction by solving issues and collaborating with internal teams to improve the traveler experience and operations.
Responsibilities
- Assist our travelers with best-in-class travel support through multiple contact channels: chat, call and email
- Maintain extensive supplier, destination and system knowledge
- Make quick and accurate analyses of customer needs, persona and level of urgency
- Provide accurate information for hotel, flight, car and rail bookings, as required
- Support users with self-service of the Navan platform and app where possible
- Respond to customers within SLA expectations and requirements
- Follow company and customer travel and expense procedures and policies in addition to global compliance procedures
- Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes
- Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes
- Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support
- Adhere to attendance policy and complete all assigned training
- Meet individual performance metrics in support of the organization and company business objectives
Skills
- 5+ years managing bookings for corporate and leisure clients in a core Business Travel environment
- 3+ years of demonstrated advanced Sabre or Amadeus GDS experience (ticketing, reissues, voids, cancellations, EMD and MCO issuance/reissuance, PNR management, etc.) is mandatory
- Experience of local market supplier content and booking practices in both ARC and BSP markets
- In-depth knowledge of complex itineraries, air fares and fare construction calculations including the use of nett fares, IT fares, route deals and corporate negotiated fares (Fares & Ticketing VAII, formally BA2)
- Full understanding of travel industry regulations, along with worldwide compliance requirements
- Skilled communicator, proficient in both verbal and written English language
- Experience of NDC, Low cost carriers and third party content aggregators and their booking management practices is a plus
- Additional language skills (fluent speaker) outside of English is a bonus, but not a requirement
Company Overview
Company H1B Sponsorship