Note: The job is a remote job and is open to candidates in USA. Gainwell Technologies is an industry leader in healthcare solutions, and they are seeking a Call Center Healthcare Representative to support healthcare programs across the country. In this remote, part-time role, you will provide accurate information to members and providers while ensuring a professional and compassionate customer experience.
Responsibilities
- Handle inbound calls from members and providers, delivering accurate information related to healthcare benefits, eligibility, and services
- Research and resolve inquiries efficiently while following established procedures and compliance guidelines
- Document customer interactions clearly and accurately in multiple systems during live calls
- Meet performance expectations including quality standards, service levels, and productivity goals
- Contribute to a collaborative team environment focused on delivering reliable and responsive support
Skills
- At least two (2) years of customer service experience, ideally in a call center or high-volume environment
- Strong computer proficiency with the ability to navigate multiple applications and dual screens simultaneously
- Clear and professional communication skills with the ability to manage challenging conversations calmly
- Self-motivated and dependable, with the ability to work independently in a remote setting
- Minimum hard-wired high-speed internet connection required (no Wi-Fi) with minimum download speed of 25 Mbps and upload speed of 10 Mbps, plus a private, distraction-free workspace
- Healthcare experience preferred (medical office, pharmacy, insurance, Medicaid/Medicare, or healthcare call center)
Benefits
- Paid 6-week training program at approximately 30 hours per week
- Access to Gainwell’s competitive benefits package in accordance with eligibility guidelines, including medical, dental, vision, and 401(k) options
- All salaried, full-time candidates are eligible for our generous, flexible vacation policy
- A 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- A variety of leadership and technical development academies to help build your skills and capabilities
Company Overview