Note: The job is a remote job and is open to candidates in USA. EQ is a fintech company that connects the future of capital, communications, and governance. They are seeking a Bilingual Call Center Representative to handle inbound and outbound calls on various Proxy and Information Agent Campaigns, ensuring effective communication and support for shareholders.
Responsibilities
- Handle incoming and outgoing Proxy Solicitation and Information Agent calls
- Handle a large volume of calls from an automated dialer
- Manual research of contact information for shareholders
- Solicit shareholder votes and accurately record voting instructions
- Respond to shareholder inquiries using fact sheets and materials provided
- Maintain an updated call center database by entering information
- Produce results and maintain required performance metrics
- FULL TIME HOURS, Monday – Friday
- Some Saturdays may be required
- MANDATORY 2-day paid Training and peer coaching period attendance
- PC [Windows 8 or higher]—No Macs, Chromebooks, iPads or Tablets
- Must have good internet speed and a quiet workspace
- Overtime [paid] is required before or after their shift during peak volumes
Skills
- This role requires being bilingual in Mandarin Chinese/English
- 1-3 years of high-volume call center experience
- Intermediate level proficiency with Microsoft Office Applications (i.e., Word, Excel, Outlook, etc.)
- Excellent phone etiquette
- Experience working in a high volume/fast paced call center (virtual call center preferred)
- Resourceful and able to work independently
- Ability to quickly react to questions and refer to support guides
- Ability to effectively follow scripts and department procedures
- Must have good internet speed and a quiet workspace
- PC [Windows 8 or higher]—No Macs, Chromebooks, iPads or Tablets
- FULL TIME HOURS, Monday – Friday
- Some Saturdays may be required
- MANDATORY 2-day paid Training and peer coaching period attendance
- Overtime [paid] is required before or after their shift during peak volumes
Benefits
- MANDATORY 2-day paid Training and peer coaching period attendance.
- Overtime [paid] is required before or after their shift during peak volumes.
- Preventative medical plan is available through UHC Medical Insurance for all Temporary employees.
Company Overview
EQ are specialists in helping you better understand and manage the ownership of your company through critical events across the corporate lifecycle. It was founded in 1929, and is headquartered in New York, New York, US, with a workforce of 1001-5000 employees. Its website is https://equiniti.com/us.