Note: The job is a remote job and is open to candidates in USA. Enova International is a leading financial technology company that provides online financial services. As an Application Support Representative, you will participate in a training program and handle inbound and outbound calls to assist customers through the loan application process.
Responsibilities
- Manage inbound customer calls, providing expert guidance through the loan application process
- Make outbound calls to customers to encourage the completion of loan applications as necessary
- Ensure high levels of customer satisfaction by clearly explaining the features and benefits of Enova's products and services
- Maintain meticulous and up-to-date customer account records with accurate information
- Deliver exceptional customer service through clear, professional, and effective verbal and written communication
Skills
- Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions
- Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills
- Comfortable utilizing new technology and have a proven ability to excel in a remote work environment
- Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments
Benefits
- Bonus
- All full-time employees are eligible to participate in Company benefits, described in more detail here.
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day
Company Overview
Enova International (NYSE: ENVA) is a leading online financial services company that serves small businesses and consumers who are underserved by traditional banks. It was founded in 2004, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://www.enova.com/.