Note: The job is a remote job and is open to candidates in USA. NoGigiddy is a digital platform built for gig workers and side hustlers, connecting them with real earning opportunities. As a Chat & Community Support Specialist, you will handle live chat support, respond to community posts, and ensure every user feels heard and helped.
Responsibilities
- Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets
- Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments
- Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth
- Escalate complex or sensitive issues to the appropriate team with full documentation
- Contribute to the help center knowledge base
- Flag trends in user issues or feedback to the product and content teams
- Maintain consistent tone and quality across all support touchpoints
Skills
- No degree required
- Fast, accurate typing — live chat moves quickly
- Excellent written communication — clear and empathetic
- Able to handle multiple conversations simultaneously without dropping quality
- Patient with frustrated users — you de-escalate, you don't match energy
- Familiarity with support or chat tools (Intercom, Zendesk, Crisp, or similar) is a plus
Benefits
- Fully remote
- Flexible scheduling across support windows
- Paid training on platform and support tools
- Access to the full NoGigiddy earning opportunity network
Company Overview
NoGigiddy is the only on-demand community staffing platform dedicated to support the world’s gig workers at all costs. It was founded in undefined, and is headquartered in Atlanta, GA, US, with a workforce of 11-50 employees. Its website is https://www.nogigiddy.com.