Note: The job is a remote job and is open to candidates in USA. Domestic & General is a global leader in appliance care, and they are seeking a Claims Administrator to join their team. The role involves managing the full lifecycle of warranty claims, ensuring customer satisfaction, and maintaining compliance with warranty policies.
Responsibilities
- Prepare well‑defined and accurate warranty repair orders in line with policy and procedure
- Enter all required administrative data for each claim with precision
- Review claim history to avoid duplicates or repeat repair submissions
- Collaborate directly with customers and service dealers to coordinate repairs, authorizations, reimbursements, and next steps
- Escalate cases requiring additional review, authorization, or special assistance
- Communicate any changes or adjustments during the claims process to service dealers and internal management
- Process, track, and resolve returned, rejected, or adjusted claims through to final outcome
- Meet and maintain KPI expectations to ensure high-quality and efficient service delivery
- Provide occasional backup support to our Contact Center teams across general warranty inquiries, claims, credits, sales, and product registration
Skills
- Experience as a claims adjuster or similar role
- Customer service experience
- A genuine drive to deliver exceptional customer experiences
- Ability to work under pressure, manage deadlines, and handle high‑volume workloads
- Strong critical‑thinking, decision‑making, and problem‑solving skills
- A reliable, positive, punctual, and energetic approach to work
- Self‑motivation and the ability to work independently while staying aligned with team goals
- A collaborative mindset and a strong work ethic
- Proficiency in Microsoft Office tools (Excel, Word, PowerPoint, PDF), Google Docs, and email
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