Note: The job is a remote job and is open to candidates in USA. Health-E Commerce is seeking a Cloud Support Engineer who will be the go-to expert for their Azure environment. The role involves monitoring, maintaining, and improving the Azure infrastructure while collaborating with cross-functional teams to ensure service reliability and performance.
Responsibilities
- Own the day-to-day availability, monitoring, maintenance, and incident response of our Azure environment, you're the last line of defense and the first to act
- Ensure service health consistently meets defined SLAs, working across teams to surface risks before they become outages
- Triage failed processes and instances with speed and precision; dig past symptoms to find root causes
- Design and implement durable solutions to systematically identified problems, threats, and preventive maintenance gaps, not just one-off fixes
- Plan your work with accuracy: scoping deliverables, surfacing risks early, and hitting your estimates
- Follow and enforce risk and compliance policies with the same rigor you apply to uptime
- Partner closely with cross-functional teams and communicate clearly with stakeholders from team leads to directors, so everyone knows what's happening and why it matters
- Write documentation that actually helps people. Clear, thorough, and built to last
- Contribute actively in a lean technical ops team: no task is beneath you; no outage is someone else's problem
- Mentor teammates in cloud support best practices and share what you know freely
- Pursue continuous learning through internal and external training and bring new ideas back to the team
Skills
- Bachelor's degree or equivalent hands-on experience in operating systems and networking
- Proven experience administering and automating Azure environments; VMs, load balancers, storage, and the works
- Strong technical support and service delivery background with real troubleshooting chops to show for it
- Linux and Windows Server proficiency
- Kubernetes and/or Docker experience
- Scripting fluency in one or more of: PowerShell, Azure CLI, Python, JavaScript, Terraform
- Familiarity with Agile methodology and how to operate within it
Benefits
- Discretionary Annual Bonus Eligibility: Up to 10%
- Medical, Dental, Vision, and 401K with a company match
- Dependent Care, FSA & HSA accounts
- Paid Parental & Bonding Leave
- Flexible PTO & office closure on all major holidays
- Monthly wellness & internet reimbursements
- Professional development including certification support & leadership coaching
- Mental Health resources
- 100% remote within the United States
Company Overview