Note: The job is a remote job and is open to candidates in USA. Entrust is an industry leader in identity-centric security solutions, and they are seeking a Cloud Technical Program Manager to join their team. This role will serve as a strategic liaison between Entrust and its managed cloud services partners, ensuring seamless coordination across various internal functions to deliver reliable and compliant SaaS platform operations.
Responsibilities
- Act as the primary liaison between the organization and the cloud managed services provider, ensuring alignment on SLAs, deliverables, roadmaps, and escalation processes
- Orchestrate initiatives across Service, DevOps, SRE, R&D, Security, Compliance, Product Management, FinOps, and Customer Success teams to ensure unified execution
- Drive incident management processes, change advisory board reviews, capacity planning, and SLA compliance monitoring across the platform
- Coordinate security operations, PCI-DSS compliance, vulnerability management, and third-party risk management (TPRM) assessments with both internal and partner teams
- Oversee and report on the end-to-end release lifecycle, coordinating between R&D and the managed service partner to ensure timely and reliable deployments
- Provide regular executive reporting on platform health, SLA performance, incidents, risks, and program milestones. Facilitate operational review meetings with internal and partner leadership
- Support the expansion of the cloud platform to additional regions and product lines, ensuring governance models, SOWs, and operational playbooks scale effectively
- Own the planning and execution of service transition activities, including onboarding, knowledge transfer, and reversibility/exit strategy development
Skills
- 8+ years of experience in Technical Program Management, with at least 5 years focused on cloud infrastructure, SaaS operations, or platform engineering programs
- Proven experience managing third-party/vendor relationships in a managed services or outsourced operations model
- Strong technical understanding of cloud platforms (AWS, Azure, or GCP), CI/CD pipelines, Infrastructure-as-Code (IaC), and containerization technologies
- Deep familiarity with SRE practices, incident management, change management (CAB/CCB), and SLA/SLO governance
- Experience managing global/multi-region cloud platform expansions
- Familiarity with FinOps practices, cloud cost optimization, and spend governance
- Background in security-sensitive industries (financial services, payments, identity management)
- Experience with observability stacks (Splunk, Grafana, ELK) and SIEM platforms
- Experience with regulatory compliance frameworks such as PCI-DSS, SOC 2, or ISO 27001
- Exceptional stakeholder management and communication skills, with the ability to influence across engineering, security, product, legal, and executive leadership
- PMP, PgMP, or similar program management certification; ITIL or cloud certifications (AWS Solutions Architect, Azure Administrator) are a plus
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent experience)
Benefits
- Company’s discretionary annual incentive plan
- Comprehensive health and well-being programs which include medical, vision, dental
- A generous 401(k) matching contribution
- Life and disability insurance
- Mental health coaching
- Virtual fitness programs
- Paid personal time off plus 12 paid holidays
- Parental leave
- Education reimbursement
- Comprehensive benefits, vacation, paid time off and paid holidays
Company Overview
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