Note: The job is a remote job and is open to candidates in USA. Oregon Health & Science University is a public academic health center that provides direct support and services for endpoint technology. The Comp User Support Analyst 1 (CUSA1) is an entry-level position responsible for resolving incoming support requests related to device encryption, identity management, and basic audio-visual support.
Responsibilities
- Provide encryption support using approved enterprise encryption tools
- Troubleshoot account lockout and password related issues
- Troubleshoot, triage and provide how-to support for Unified Communications and Cisco VoIP phone issues and questions
- Troubleshoot, triage and provide how-to support for account provisioning, identity management and account access/permission issues and questions
- Troubleshoot, triage and provide how-to support for audio-visual technology issues and questions in class- and conference rooms
- Troubleshoot other common known issues to resolution and escalate other issues when necessary
- Document all ticket information according to standard operating procedures
- Follow up with customers when necessary
- Maintain superior oral, written and aural communication skills and build relationships, respect and trust with customers and colleagues
- Develop and maintain knowledge base for ITG support; work with other ITG groups to identify and verify information for knowledge base entry
- Provide backup for ITG Service Request Office per standard operating procedures
- Other duties as assigned
Skills
- An Associate's degree in computer science or related field; OR
- Two years of computer support experience; OR
- An equivalent combination of training and/or experience
- Experience in hospital or medical setting
- Experience in a high-volume call center environment
- Proficient/saavy computer user
- Experience with Microsoft Active Directory
- Understanding of encryption technologies, VoIP phones and A/V equipment
Benefits
- Healthcare for full-time employees covered 100% and 88% for dependents.
- $50K of term life insurance provided at no cost to the employee.
- Two separate above market pension plans to choose from.
- Vacation - up to 200 hours per year dependent on length of service.
- Sick Leave - up to 96 hours per year.
- 9 paid holidays per year.
- Substantial Tri-Met and C-Tran discounts.
- Employee Assistance Program.
- Childcare service discounts.
- Tuition reimbursement.
- Employee discounts to local and national businesses.
Company Overview
Company H1B Sponsorship