Note: The job is a remote job and is open to candidates in USA. Genesis10 is currently seeking a Content Enablement Specialist for a contract position with a Regional Financial Institution. The role involves supporting the execution of a federated content model by combining technical enablement and content operations, while contributing to the authoring and maintenance of shared services content to enable high-quality content creation.
Responsibilities
- Create and maintain enterprise shared content within enterprise Knowledge Management software
- Structure content for clarity, usability, AI consumption, and search effectiveness
- Apply templates, standards, and metadata to ensure consistency for user consumption and support of GenAI usage
- Support onboarding of new Lines of Business into the KM platform
- Provide guidance on authoring standards, templates, structure, and best practices for AI-ready content
- Facilitate working sessions to help SMEs successfully publish content
- Support and refine AI-enabled capabilities, including AI-generated draft content, content similarity recommendations, staleness detection, and smart tagging
- Assist with prompt design, tuning, and testing GenAI outputs for accuracy and consistency
- Monitor performance and recommend improvements to GenAI capabilities
- Execute testing on content workflows and GenAI capabilities
- Troubleshoot issues and support root cause analysis
Skills
- Strong written and oral communication skills across technical and business audiences
- Analytical thinking and problem-solving ability
- Experience with knowledge management or enterprise content platforms
- Familiarity with Agile delivery practices
- Experience working with GenAI tools or AI-enabled workflows
- Experience with content systems, platforms, or structured documentation
- Experience in regulated environments (banking, financial services, healthcare, etc.)
- Ability to work across multiple priorities and stakeholders
- Strong attention to detail and quality
- Technical curiosity and ability to learn evolving AI capabilities
- Facilitation and stakeholder support skills
Benefits
- Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
Company Overview