Note: The job is a remote job and is open to candidates in USA. Wolters Kluwer Health’s Health Language organization is an innovative healthcare software and services provider. They are seeking a talented Content Management Consultant who will be responsible for maintaining high-quality content and terminology products, collaborating with various teams to enhance product offerings, and mentoring team members.
Responsibilities
- Participate in and lead the efforts to maintain high quality proprietary content and terminology products following established protocols to include mappings between different medical code sets (for example, CPT to SNOMED and ICD-10 to SNOMED CT), value sets using standard terminologies (Sensitivity content), and terms (provider and consumer friendly)
- Work on special projects and in new product/content development as assigned
- Train and mentor other team members on terminology projects in areas of expertise
- Collaborate with the development and operations teams to make necessary refinements/improvements in processes or technology that will maximize the effectiveness of Health Language’s products
- Emphasis placed on arriving at creative solutions in a highly innovative and fast paced environment
- Establish strong rapport with internal clients and establish self as expert in one or more terminology domains
- Establish overall guidelines for each terminology maintenance project using applicant’s knowledge and background
- Respond to customer inquiries regarding product content, coordinating responses to complex requests
- Understand market and customer workflows, applying this understanding to enhance our products/services to support overall content evolution
- Use AI where appropriate to improve delivery efficiency and data quality
- Adhere to project processes
- Collaborate with product managers, technology development, and UX/UI teams in building new products and enhancements to existing products
- May prepare white papers, blogs and other high-value commentary
- Assist with research to identify opportunities for new content and product development
- Ensure strong project process, data governance, and quality assurance on all projects
- Actively participate in staff and company meetings
- Estimate time and resources required to complete larger projects
- Other duties and responsibilities as assigned
Skills
- 5+ years of demonstrated experience developing and maintaining healthcare terminology products
- 7+ years of working with medical terminology (e.g.HCPS, SNOMED, etc.) preferably using Health Language based data models
- Excellent analytical and research skills required
- Technical computer skills required
- Proficiency in Excel required
- Strong written, verbal, and interpersonal communication skills required
- Strong organizational skills required
- Ability to manage deadlines and multiple projects
- Time management skills and ability to work independently required
- Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, inquisitiveness and accountability
- Collaborative – Works closely with team members and stakeholders to define problems, gain perspective, and work to deliver solutions
- Commitment to continuous improvement
- Calm under pressure
- Bachelor's degree preferred or other related technical degree or equivalent work experience
- CPC, CPC-H, CCS, CCS-P or RHIT/RHIA certification – OR
- Clinical background (nursing, medical, Laboratory, pharmacy) – OR
- Informatics or terminology training/experience
- Basic database knowledge preferred
- Familiarity with AI tools as part of delivery of terminology preferred
Benefits
- Bonus
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
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