Note: The job is a remote job and is open to candidates in USA. Compucom Staffing is a company that values its employees and provides support throughout their engagement. They are currently seeking a qualified Creatio CRM Consultant to implement enterprise-class CRM platforms, focusing on client business processes and ensuring customer satisfaction throughout the project lifecycle.
Responsibilities
- Conduct analysis of client business processes and define functional requirements
- Map these objectives to Creatio's capabilities and toolsets
- Prepare appropriate documentation to communicate and validate designs with client stakeholders
- Help clients validate and evaluate options and prioritize potential scope based on what the client values and needs most
- Collaborate with team members to align on and validate project scope and the effort required to successfully implement that scope
- Ensure all project documentation and artifact requirements are accessible and completed timely
- Lead project execution from start to finish for assigned project team
- Manage project scope, plan, and budget effectively to maintain control, ensure results and manage risk
- Document all project requirements as needed (user stories, system element utilization, development efforts above and beyond standard system functionality, etc.) in department-approved formats, allowing for active customer participation in the project's deliverables and setting clear expectations on those deliverables
- Configure core system elements using out of the box tools for elements such as data model setup, reporting, analytics and workflow configuration. Note, this is not a "programmatic " or developer role, but the ability to use native application tools to build out a final solution is key. This role will be hands-on during the implementation process
- Lead and manage user acceptance testing cycles and conduct end user training sessions
- Successfully anticipate, identify and resolve issues and concerns both internally and externally to proactively ensure customer satisfaction. Professionally and proactively handle problems and/or conflict to resolution and escalate internally where appropriate
- Ensure client needs continue to be met throughout the customer's lifecycle to include support requests, additional projects, etc. These needs may be ad hoc or through a structured care and maintenance program
Skills
- Bachelor's degree in computer science, information technology, quality assurance, or equivalent, required. Relevant work experience will be considered as an equivalent for candidates whose academic background is not in these areas
- Minimum 5+ years implementing CRM solutions and projects
- Minimum 2+ years should be in a client facing role where the functional solution to be implemented was defined
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D insurance
- Disability plans
- Employee Assistance Program
- Paid holidays (up to 6 days annually)
- Paid time off (minimum of 10 days annually)
- Paid parental leave (minimum of 10 days annually)
- 401(k)
- FSA/HSA pre-tax benefits
Company Overview