Join the Breakthru Beverage Group Team as a 100% Remote Customer Care Associate
Are you a customer service enthusiast looking for a challenging and rewarding role in a dynamic call center environment? Do you have a passion for delivering world-class service and supporting the sale and marketing of leading supplier brands? If so, we have an exciting opportunity for you to join our team as a Full Time Customer Care Associate - 100% Remote!
At Breakthru Beverage Group, we're committed to providing exceptional customer experiences and driving business growth through our innovative approach to customer care. As a Customer Care Associate, you will play a critical role in our success, working closely with our customers, business units, and internal teams to resolve inquiries, process orders, and build strong relationships.
About the Role
As a Remote Customer Care Associate, you will be responsible for providing top-notch service to our customers, responding to their inquiries, and resolving issues in a timely and professional manner. You will work in a fast-paced, high-volume environment, utilizing multiple customer support tools, including SAP, to ensure seamless customer experiences.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a courteous and professional manner, utilizing multiple customer support tools, including SAP.
- Process incoming orders accurately and efficiently in SAP, ensuring sales are captured and customer expectations are met.
- Maintain world-class standards by performing against department scorecards and metrics, identifying opportunities to exceed service requirements, and building strong relationships with customers and business units.
- Establish and maintain positive customer relations by developing a rapport, actively listening, and providing consultative support and recommendations.
- Identify opportunities to increase customer retention, maintain customer confidence, and protect operations by keeping information confidential and suggesting alternatives to out-of-stock or limited quantity items.
- Perform other duties as assigned by your supervisor, demonstrating flexibility and a willingness to adapt to changing priorities.
Essential Qualifications
To succeed in this role, you will need:
- A high school diploma or equivalent.
- Basic PC skills using MS Office and other various computer programs.
- Excellent verbal and written communication skills, with the ability to use diplomacy and discretion when interacting with customers.
- Strong customer service skills, with a focus on delivering exceptional customer experiences.
- The ability to multi-task, work independently, and/or within a team, paying attention to detail and meeting deadlines.
- Sound judgment and problem-solving skills, with the ability to work in a fast-paced, high-volume environment.
Preferred Qualifications
While not required, the following qualifications are highly desirable:
- A Bachelor's degree in a related field and/or equivalent training and work experience.
- 1-2 years of previous experience in a customer service role, preferably in the consumer products or distribution industry.
- Experience working in a call center environment, with a proven track record of delivering exceptional customer service.
What We Offer
As a Remote Customer Care Associate with Breakthru Beverage Group, you can expect:
- A competitive salary of $17.50 per hour.
- A flexible, 100% remote work arrangement, with the ability to work from home and maintain a healthy work-life balance.
- Opportunities for career growth and professional development, with a focus on promoting from within.
- A dynamic, supportive work environment that encourages collaboration, innovation, and continuous learning.
- A comprehensive benefits package, including opportunities for advancement and professional growth.
Work Environment and Company Culture
At Breakthru Beverage Group, we're committed to creating a positive, inclusive work environment that values diversity, equity, and inclusion. We're an equal opportunity employer, dedicated to providing a workplace that's free from harassment and discrimination. Our company culture is built on a foundation of respect, empathy, and teamwork, with a focus on delivering exceptional customer experiences and driving business success.
Physical Requirements
While performing the duties of this job, the employee is regularly required to:
- Sit and use a computer and telephone for extended periods.
- Talk and hear, with the ability to communicate effectively with customers and internal teams.
- Use hands and fingers to operate a computer and telephone.
Competencies
To succeed in this role, you will need to demonstrate:
- Accountability for meeting your own targets, with a focus on delivering exceptional customer service.
- The ability to define and resolve problems, with a solution readily available.
- A commitment to continuous learning and professional development, with a focus on staying up-to-date with industry trends and best practices.
Join Our Team!
If you're a motivated, customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Remote Customer Care Associate with Breakthru Beverage Group, you'll have the chance to grow your career, develop new skills, and make a meaningful contribution to our business success. Apply today and take the first step towards a rewarding and fulfilling career with our team!
Breakthru Beverage Group is an equal opportunity employer, committed to providing a workplace that's free from harassment and discrimination. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, and other legally protected characteristics.
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