Note: The job is a remote job and is open to candidates in USA. A1 Garage Door Service is seeking a Customer Engagement Specialist, Inbound to act as a liaison and provide product/services information to customers. The role involves managing incoming calls, assessing customer needs, and building sustainable relationships while meeting sales targets and maintaining accurate records.
Responsibilities
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Keep accurate records of customer interactions and account related information
Skills
- Must be organized, efficient, persuasive and have practical problem-solving skills
- You MUST be based in a state where we are operating. (Eligible states are: AZ, NM, OR, NV, CO, TX, MN, WI, OK, FL, TN, NC, MI, IN, OH, GA, ID, KS, MO and SC)
- Availability to work flexible hours between 5:00am and 9:30pm MST, including weekends
- A minimum of 12 months call center experience, upselling preferred
- Strong phone contact handling skills and active listening
- Strong knowledge of computer systems and software
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Must be able to type 40 wpm or more
- Strong written and verbal communication skills
- Strong reading comprehension as well as basic math skills are required
- Ability to take on additional tasks as needed
- Ability to pass a pre-employment drug test (not including THC) and criminal background check
- Employment requires current eligibility to legally work in the United States
Benefits
- Medical, dental, vision, 401K
- Paid Time Off
- Weekly Pay
- Internal Promotion opportunities
- Company swag
- (Please note: benefits are not available for part time, temporary or contract roles)
Company Overview
Founded in 2007 by CEO Tommy Mello, A1 Garage Door Service is the leading national provider in garage door sales and services. It was founded in 2007, and is headquartered in Phoenix, Arizona, US, with a workforce of 1001-5000 employees. Its website is http://a1garage.com.