At careerzynith, we believe that every customer interaction is an opportunity to create a lasting impression. As a leading force in the sporting goods and athletic lifestyle industry, careerzynith has built its reputation on a simple but powerful promise: to equip and inspire athletes of all levels with the products, expertise, and service they deserve. Our team members, known internally as Athletes, embody this commitment every day, and our Customer Experience Specialists stand at the very front line of that promise.
We are currently hiring a dedicated and empathetic Remote Customer Experience Specialist to join our growing customer service team. This is a fully remote position, working a consistent shift of 12:00 PM to 9:00 PM Eastern Standard Time, with a schedule that includes one weekend day. If you are passionate about helping people, thrive in a fast-paced digital environment, and take pride in resolving complex customer issues with grace and efficiency, this role offers the perfect platform to build a meaningful customer service career with careerzynith.
careerzynith is more than a retailer — we are a community built around sport, performance, and personal achievement. Every product we sell is designed to help our customers pursue their passions, whether that's scoring the winning goal, training for a first marathon, or simply enjoying the outdoors with family. The customer service team at careerzynith plays a critical role in making sure that the experience of shopping with us is just as rewarding as the products themselves.
As a Tier II Customer Experience Specialist, you will be the trusted point of contact for our Athletes when they need deeper support beyond the initial inquiry. You will be the calm, knowledgeable voice on the other end of the line who turns a potentially frustrating moment into a positive, confidence-building experience. This is not a scripted call-center job — it is a relationship-driven role that calls for genuine care, critical thinking, and a relentless commitment to first-call resolution.
As a Remote Customer Experience Specialist at careerzynith, your day will be dynamic, engaging, and centered around making a difference for every customer you serve. Your core responsibilities will include:
To succeed in this role at careerzynith, candidates should bring a combination of education, experience, and personal attributes that align with our high standards of customer care:
Beyond the basics, we are looking for candidates who bring a well-rounded set of interpersonal and professional skills to the team:
At careerzynith, we believe that our team members are our greatest asset, and we are deeply committed to investing in their professional development. When you join our customer service team, you are not just taking a job — you are stepping onto a career path with real opportunities for advancement.
We offer structured onboarding and training programs designed to help you master our systems, products, and customer service philosophy from day one. As you grow in your role, you will have access to ongoing coaching, performance feedback, skill-building workshops, and leadership development programs. Many of our senior team members, team leads, and managers began their careers in entry-level customer service roles just like this one, and we actively promote from within whenever possible.
Whether you aspire to become a subject matter expert, a team lead, a quality analyst, a trainer, or a customer service manager, careerzynith provides the resources, mentorship, and encouragement you need to reach your goals.
careerzynith fosters a vibrant, inclusive, and supportive remote work environment. Although this is a fully remote position, you will never feel disconnected from the team. We use modern collaboration tools, host virtual team-building events, and maintain open lines of communication across all levels of the organization.
Our culture is built on the values of integrity, teamwork, accountability, and a relentless focus on the customer. We celebrate diversity and are committed to creating a workplace where every team member feels respected, valued, and empowered to contribute their best work. At careerzynith, you will join a community of passionate individuals who care deeply about what they do and the customers they serve.
As a remote employee, you will benefit from the flexibility and autonomy of working from home while still enjoying the structure, support, and camaraderie of being part of a dedicated team. We provide the tools, technology, and resources you need to be successful, including a comprehensive remote work setup.
careerzynith is proud to offer a competitive total rewards package designed to attract and retain top talent. For this position, the target salary range is between $30,900 and $46,200 annually, depending on factors such as experience, location, and internal pay equity.
Beyond base pay, our comprehensive benefits package may include additional components such as performance-based incentives, equity opportunities, and a full suite of benefits. We regularly review teammate compensation to ensure our pay remains competitive and equitable across the organization.
Additional perks of working at careerzynith may include health, dental, and vision insurance options, retirement savings plans, paid time off, holiday pay, employee discounts on our products, wellness programs, and access to professional development resources. Specific offerings may vary based on role, location, and tenure.
Customer service is the heartbeat of careerzynith, and the individuals who serve in this role are the heroes behind our brand reputation. Every call you take, every issue you resolve, and every customer you delight contributes directly to the trust and loyalty that athletes place in careerzynith. Your work has a measurable impact — not just on customer satisfaction scores, but on the overall success of the business and the joy that our customers experience when engaging with our brand.
If you are ready to bring your customer service skills to a company that truly values them, we encourage you to apply and become part of the careerzynith family.
careerzynith is an equal opportunity employer and we welcome applications from candidates of all backgrounds, experiences, and perspectives. If you are a motivated, customer-focused professional looking to grow your career in a supportive, dynamic, and mission-driven organization, we want to hear from you.
Take the next step in your career journey. Apply today and discover what it means to be part of a team that is passionate about athletes, dedicated to excellence, and committed to making every customer interaction count. Your future at careerzynith starts here.