Note: The job is a remote job and is open to candidates in USA. Blue Acorn iCi is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. They are seeking a Customer Journey Analytics (CJA) Consultant/Analyst to design, govern, and scale analytics solutions that measure digital customer journeys across channels, focusing on the transition from Adobe Analytics to Adobe Customer Journey Analytics.
Responsibilities
- Lead the design and implementation of Adobe Analytics across web and mobile applications
- Define and maintain scalable data layer architectures to support consistent tracking across digital touchpoints
- Implement and maintain tagging frameworks using Apollo to streamline configuration, governance, and documentation
- Conduct QA and validation of tagging implementations to ensure data accuracy and reliability
- Establish governance standards, documentation, and best practices to maintain analytics data integrity
- Translate existing Adobe Analytics metrics, dimensions, and events into CJA schemas and data connections
- Partner with data engineering teams to integrate CRM, CDP, and marketing systems into CJA
- Oversee reconciliation and validation of data between AA and CJA to ensure a successful migration
- Enable adoption of CJA dashboards and cross-channel reporting capabilities across business stakeholders
- Build an enterprise analytics framework to measure customer journeys across digital channels and devices
- Ensure analytics implementations support attribution modeling, journey analysis, and personalization use cases
- Collaborate with marketing, product, and analytics teams to deliver insights that drive experience optimization
- Partner with engineering, product, and marketing teams to align analytics implementations with strategic business goals
- Work with enterprise data teams to integrate Adobe platforms with Snowflake for advanced analytics and reporting
- Promote a data-driven culture by educating stakeholders on analytics capabilities, governance, and best practices
- Stay current with Adobe platform innovations, Apollo capabilities, and industry trends in cross-channel measurement
Skills
- Bachelor's degree in Computer Science, Data Analytics, Information Systems, or a related field (or equivalent experience)
- 4+ years of hands-on experience implementing Adobe Analytics across web and mobile platforms
- Proven experience working with Adobe Customer Journey Analytics (CJA), including schema design and data connections
- Hands-on experience configuring Apollo to support Adobe Analytics or CJA implementations
- Strong knowledge of tag management systems such as Adobe Launch or similar tools
- Experience working with data layers, JavaScript, SDKs, APIs, and mobile frameworks (iOS/Android)
- Familiarity with QA and validation tools such as Adobe Experience Platform Debugger or ObservePoint
- Strong communication skills with the ability to translate technical solutions into business value
- Adobe Certified Expert in Adobe Analytics or Customer Journey Analytics
- Experience with Adobe Experience Platform (AEP), Real-Time CDP, or Adobe Journey Optimizer (AJO)
- Proven experience using Apollo to manage analytics implementation lifecycles
- Experience integrating Adobe platforms with CRM, CDP, and marketing automation systems
- Knowledge of data governance and privacy regulations such as GDPR and CCPA
- Experience working in Agile/Scrum environments and large-scale digital transformation programs
Benefits
- Medical, dental and vision insurance
- Life insurance
- Disability
- Paid time off
- 401(k)
- Competitive benefits package
- Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!
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