Are you a people person with a passion for helping others? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want you to join careerzynith's dynamic Customer Service Division as a Remote Customer Service Advocate. As a vital part of our team, you'll be the healthcare hero for 50-70 individuals every day, navigating the complex world of PCPs, meds, appointments, and benefits with ease and compassion.
**The careerzynith Difference**
At careerzynith, we're not just another company – we're a community of dedicated professionals who are all about making a difference. Our team is diverse, inclusive, and passionate about delivering exceptional customer experiences. As a Remote Customer Service Advocate, you'll be part of a dynamic team that's committed to excellence and driven by a shared mission to improve the lives of our customers.
**The Mission**
As a Customer Advocate, you'll be the face of careerzynith, providing top-notch support to our customers through phone, email, and chat. You'll be the go-to expert for all things healthcare and insurance, using your knowledge and skills to resolve complex issues and provide personalized solutions. With your help, we'll be able to make a real impact on people's lives, one customer at a time.
**The Deets**
* This is a full-time gig, Monday through Friday (because everyone needs a little weekend, right?)
* You'll need to be flexible and ready to rock one of our 8-hour shifts between 8am and 8pm EST.
* Get ready for an intensive 5-week orientation (don't worry, we've got you covered with training and support every step of the way).
**Your Secret Weapons**
* A keen ear for listening and a knack for finding solutions
* The ability to juggle multiple tasks like a pro (think navigating databases while still being your awesome self on the phone)
* A passion for helping others and making their day better
**Your Arsenal**
* High School Diploma (but bonus points if you've got a bachelor's degree under your belt)
* At least a year of experience in insurance operations (we know, it doesn't sound exciting, but trust us, it's key)
* You're a tech whiz and can handle our MANY web-based systems like a boss
* You have blazing internet with minimum speeds of 100 mbs download and 50 mbs upload
* You're all about the details and can keep track of everything
**The Cherry on Top**
* Healthcare/insurance experience (if you know your way around medical terminology and benefit plans, we want to hear from you)
* A background in social work, behavioral health, or anything else that shows you're all about helping others
* You're a customer service ninja with mad problem-solving skills
**Why careerzynith?**
* We're all about rewarding our team members with the good stuff (competitive salaries with longevity increases, awesome benefits, and even performance incentives)
* We're a nationally recognized company that's all about excellence (and we're veteran-owned, so we get it)
* You'll have the chance to grow and develop in a role that will challenge you in the best way possible
**What We Offer**
* Competitive salary with longevity increases
* Awesome benefits package, including medical, dental, and vision insurance
* Performance incentives and bonuses
* Opportunities for career growth and development
* A dynamic and inclusive work environment
* A chance to make a real impact on people's lives
**What We're Looking For**
* A high school diploma or equivalent
* At least a year of experience in insurance operations
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment
* Strong technical skills, including proficiency in web-based systems
* Blazing internet with minimum speeds of 100 mbs download and 50 mbs upload
**How to Apply**
If you're ready to join careerzynith's mission to make a difference, click the link below to apply. Don't miss out on this opportunity to be part of a dynamic team that's changing lives every day.
Apply To this Job
**Note:** A pre-employment drug screening and criminal background check are required prior to employment.