Note: The job is a remote job and is open to candidates in USA. Fuze Health is dedicated to improving healthcare by connecting patients with essential health resources and providers. The Customer Service Associate will support the Operations Management department by providing solutions to patient and customer inquiries through effective communication and collaboration.
Responsibilities
- Conducting outbound calls to reach patients recently discharged from the ER
- Support inbound calls from patients interested in our program
- Assist with scheduling appointments, handling patient questions, and transferring to the appropriate UHG departments when applicable
- Assist with admin tasks to support patient care coordination
- Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high quality service
- Become an expert with our software solutions, including but not limited to EMR, Slack, and Five9
Skills
- Strong computer skills and knowledge of electronic medical records
- Ability to speak and write effectively at a high school graduate level
- Ability to solve problems and identify solutions
- Ability to demonstrate customer service skills in interactions with all patients, families, and staff including in high-volume and stressful situations
- Ability to work independently as well as an integral part of the patient care team
- Ability to follow instructions and standard operating procedures
- Required: High School Diploma or GED equivalent
- Required: Medical Assistant Certificate/Diploma from an approved school/institution or equivalent documented training (i.e. military medic, EMT, etc.)
- Required: 1-2 years experience with healthcare-related customer support
- Experience in Telehealth
Benefits
- Dental, vision, and multiple group medical plans to choose from
- A 401(k) retirement savings plan
- Group life insurance
- Accidental death and dismemberment (AD&D) insurance
- Flexible spending account (FSA) and health savings account (HSA)
- Commuter benefits
- Employer-paid short-term (STD) and long-term disability (LTD) insurance
- Additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)
- Flexible vacation time
- Accrued paid sick time
- 10 paid holidays
- (2 floating holidays for full time non-exempt employees)
- Eight weeks of paid parental leave for eligible employees
- Additional paid weeks for the birthing parent
- 4 weeks paid caregiver leave
- A Lifestyle Spending Account allowance each month
Company Overview